Operations Coordinator

Cellcom Communications - Cellcom.ca; Aurora; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications company in York Region is seeking an Operations Coordinator to support store managers and ensure compliance with established standards. The ideal candidate has experience in sales support and is proficient with Office 365. This role offers a flexible schedule, including work from home options, and provides opportunities for career advancement.

Benefits

Group insurance

Flexible schedule

Work from home options

Career advancement opportunities

Qualifications

• Significant experience in sales support/control/compliance in a retail environment.
• Ability to communicate effectively in English.
• Fluency in French is an asset.

Responsibilities

• Provide support to store managers regarding order reception and returns.
• Control merchandise upon receipt and conduct inventory checks.
• Conduct audits for merchandising compliance.

Skills

Sales support experience

Knowledge of telecommunications

Organizational skills

Customer service orientation

Tools

Office 365 (Excel)

Job description

Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!

We are currently looking for an Operations Coordinator to join our team in the Greater Toronto Area.

This Is What We Offer You

• Complete insurance plan including, among others, health and dental care.
• Access to products and services exclusive to employees
• Employee discount, incentives, ambassador program, etc.
• Bonuses for referral of successful employees.
• Continuous training.
• Opportunity for career advancement
  
  

Nature Of Employment

Reporting directly to the Sales support Supervisor / Support Manager, the position holder provides support to the stores at various levels and plays a key role in the application of Cellcom/Bell's established standards and procedures. The position holder ensures and contributes to the smooth running of operational/current activities and compliance. The position holder contributes to accurate forecasting and loss minimization as well as ensuring that the Cellcom/Bell customer shopping experience is as prescribed.

As An Operations Coordinator, Your Role Will Be

• Provide support to store managers regarding order reception, process returns to suppliers (defective merchandise, demos, buyer’s remorse).
• Ensure surplus returns are completed and outdated items are removed when requested.
• Control merchandise upon receipt, returns, reworked merchandise, inventories and daily reports
• Perform inventory (control) and provide weekly inventory report by compiling various data
• Conduct the necessary research to identify merchandise discrepancies and report them to the responsible persons (e.g. billing anomaly)
• Validate the inventory status and make recommendations to keep it current
• Participate in the display of merchandise and ensure compliance with the merchandising standards established by Cellcom/Bell, with the collaboration of the store team
• Ensure merchandising compliance by conducting audits with store managers and subsequently sending a compliance report.
• Follow up when a repair email is sent.
• Generate and export reports for compilation, tracking and monitoring purposes
• In case of non-compliance of store standards and procedures, make recommendations and address the issue using tools provided by the company
• All other related tasks to support the stores.
  
  

Your Profile

• Significant experience in a sales support/control/compliance in a retail environment and/or similar position
• Knowledge of the telecommunications industry (Asset)
• Knowledge of supply management, inventory control and merchandising (Asset)
• Mastery of Office 365, specifically Excel (functional level)
• Fluency in English, both written and oral
• Ability to speak French ( Asset)
• Specific skills required: Thoroughness, observation skills, communication and interpersonal skills, organizational skills, customer service oriented and problem-solving skills
• Access to a vehicle and must possess a valid driver’s license.
  
  

Working Conditions

The position requires working days Monday through Friday on a 40 hour/week basis. Overtime may be required as needed. The schedule becomes more flexible once the position holder has completed his/her training, taking into account the conditions mentioned below. This being said, the schedule chosen must allow the position holder to accomplish all the tasks assigned to him/her.

The incumbent is required to make daily virtual visits. Regular physical visits may be required for store support or to complete inventories (approximately once a week). The position necessitates roaming around stores and the lifting of specific weights (for example, orders).

The position holder is assigned a main store. The assigned territory is subject to change according to the needs of the company.

Benefits

• Hourly rate based on the current scale.
• Group insurance (e.g. Medication, dental, etc.)
• Flexible schedule
• Work from home (2 days/week)
• Career advancement opportunity
• Social activities (potluck, Christmas party, etc.)
• Bonus for staff recommendation (if applicable).
  
  

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
  
  

Supplemental Pay Types

• Overtime pay
  
  

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