Operations Controller

The Canadian Brewhouse Group; Edmonton; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading company in the hospitality industry is seeking a dynamic Operations Controller to enhance operational efficiency during a maternity leave period. The ideal candidate will streamline systems and develop best-in-class SOPs, while overseeing various operational processes. This role offers flexibility and the opportunity for substantial contributions to our operations.

Benefits

Flexible Hours

Advancement Opportunities

Benefit packages

Performance based bonuses

Staff Discount

Lifelong Friendships

Qualifications

• Experience in managing operations and data analysis preferred.
• Experience in streamlining operational systems and developing SOPs highly valued.
• Experience in in-store operations management in restaurant or bar environments considered an asset.

Responsibilities

• Oversee and streamline operational reporting structures.
• Manage Head Office employee onboarding for operational systems.
• Identify market best practices to develop SOPs.

Skills

Analytical prowess

Attention to detail

Exceptional communication

Time management

Problem-solving

Job description

The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. Through the hard work, passion, and talent of our team, we've grown to 48 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, Tesoro Premium Grocery Store, and PG'Eh! Golf Sims. We are on the lookout for a creative and talented Operations Controller for a to join our expanding team!

Are you a systems-savvy leader with a passion for streamlining operations and a knack for market navigation? We're searching for a dynamic Operations Controller to join our Head Office team in Edmonton, AB, for a maternity cover-off. This vital role will focus on leading and optimizing our operational-based systems and navigating the market to develop best-in-class Standard Operating Procedures (SOPs).

About the Role

As our Operations Controller, you'll step into a crucial role, instrumental in enhancing our operational efficiency and effectiveness during this important period. You'll lead the charge in streamlining our internal systems, from onboarding and offboarding processes to financial reporting accuracy, ensuring seamless and efficient operations. Your keen eye for market trends will guide our development of robust and adaptable operational SOPs, keeping us at the forefront of our industry.

You'll report directly to the Chief Operating Officer and will lead our Operations Administrator.

What You'll Be Doing

• Leading System Optimization: You'll oversee and streamline our operational reporting structures, including bonus sheet control and referral payouts. This involves acting as the main point of contact for our Push Operations team, managing all company Push accounts, and continuously integrating labor tracking and monitoring across all accounts.
• Driving Operational Excellence: You'll manage Head Office employee onboarding for operational systems and files, coordinating all employee Givex cards (including onboarding, offboarding, and monthly bonus cards). You'll also prepare and analyze employee usage reports for Givex cards and manage AnyDay account setup, troubleshooting, and updates, as well as wallet payouts and transfers.
• Navigating Market for SOPs: You'll be responsible for identifying market best practices to develop and implement effective operational Standard Operating Procedures. You'll ensure information accuracy within our Operations Playbooks, regularly reviewing and updating content, and maintaining the accuracy of Master Contact Lists.
• Supporting Internal Processes: You'll manage the offboarding process for Operations-based systems and provide essential departmental support to both Head Office and field teams, including cash support as needed. You'll also oversee YGB/Trackman accounts, including setup, troubleshooting, and pricing updates.

What We're Looking For

• Experience:
  • Previous experience in managing operations and data analysis is preferred.
  • Experience in streamlining operational systems and developing SOPs is highly valued.
  • Experience in in-store operations management within similar restaurant, bar, or tavern environments is considered a significant asset.
• Skills:
  • Analytical prowess: Ability to analyze operational data and processes to identify issues and implement effective solutions.
  • Impeccable attention to detail: Ensuring accuracy in all records and reports.
  • Exceptional communication: Effectively coordinating with various departments and providing clear guidance.
  • Time management master: Efficiently managing multiple tasks and projects in a dynamic, fast-paced environment.
  • Proactive problem-solver: Identifying challenges and proactively developing strategic solutions.

Work Details

• Department: Operations
• Work Hours: Monday to Friday, 9:00 AM - 5:00 PM (or as business needs require)
• Work Location: Head Office (1112 95 St SW, Edmonton, AB T6X 0A7)

Why Join the Brew Crew?

• Flexible Hours
• Advancement Opportunities
• Benefit packages
• Performance based bonuses
• Staff Discount
• Lifelong Friendships

If you're a strategic thinker with a passion for operational excellence and are looking for an exciting opportunity to shape our processes, we want to hear from you! This is a fantastic chance to step into a leadership role and make a significant contribution.

We can't wait to hear from you!

The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.