Operations Control Centre - Team Lead

Tricycle Lane Group of Companies; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Tricycle Lane Group of Companies seeks a Team Lead for its Operations Control Centre in Calgary. This full-time role involves leading a dedicated team, ensuring security compliance, and managing daily operations in a fast-paced environment. The ideal candidate will have strong leadership skills and a proactive approach to team development, along with a supportive benefits package including healthcare and retirement savings.

Benefits

Health benefits package

Retirement Savings Plan (6% match)

Support for continuing education

Access to Wellness Centre with gym

Qualifications

• 2+ years in security or control center operations preferred.
• Experience leading teams or supervising staff.
• Organized and detail-oriented individual.

Responsibilities

• Lead daily operations of the Operations Control Centre.
• Manage scheduling and support team development.
• Oversee compliance with security protocols.

Skills

Leadership

Communication

Problem Solving

Time Management

Education

Canadian citizenship or Permanent Residency

Tools

Microsoft Office

Job description

Tricycle Lane Ranches Ltd. (TLR) is hiring a Team Lead to support and lead the daily operations of our Operations Control Centre (OCC)—our security and monitoring hub for sites across Canada and the U.S. Based at our Calgary Corporate Office, this is a great opportunity for a detail-oriented, proactive, and people-focused individual who enjoys leading teams in a fast-paced, tech-driven environment.

About Us:

TLR is a 27-year-old Property Management and Land Acquisition company supporting its sister company, BURNCO Rock Products Ltd., a well-established, 113-year-old construction materials business. As our footprint grows, we're building a strong team to match—and that's where you come in.

Key Responsibilities

Team Leadership & Operations

• Lead and support the OCC team on a day-to-day basis to ensure consistent, professional operations
• Manage scheduling, delegate tasks, and support team development and performance
• Mentor and train new team members to help them grow their skills and confidence
• Work with OCC leadership to ensure compliance with internal security protocols and regulatory requirements
• Oversee package deliveries and ensure proper procedures are followed by the team
  
  

Security & Risk Management

• Support and supervise CCTV, access control, and intrusion detection systems
• Help assess risks, update preventative plans (PMPs), and implement improvements
• Write and maintain Standard Operating Procedures (SOPs) and Emergency Response Procedures (ERPs)
• Assist in rolling out and maintaining security systems across North America
• Keep thorough records of incidents and ensure documentation is complete and accurate
  
  

Facility & Incident Management

• Monitor external events like weather or news that could impact employee safety or site security
• Respond to and help manage security incidents, ensuring timely communication and reporting
• Supervise and guide the OCC team's responses to incidents and emergencies
• Oversee the Building Automation System (BAS) for the Calgary Head Office (with the potential to expand to other locations)
  
  

Reporting & Compliance

• Prepare weekly reports summarizing key security activities, incidents, and any follow-up actions
• Ensure the team is following protocols and meeting compliance requirements
• Work with other departments to resolve security concerns or process improvements
  
  

Requirements

What We're Looking For

Minimum Qualifications:

• Must be a Canadian citizen or Permanent Resident legally eligible to work in Canada
• 2+ years of experience in security, control centre operations, or a similar field
• Prior experience leading a team or supervising staff is preferred
  
  

Skills & Attributes:

• Strong leadership, coaching, and communication skills
• Organized and detail-oriented with excellent time management
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Office (especially Excel, Word, and Outlook)
• Able to maintain professionalism and confidentiality in all situations
• Comfortable working under pressure and managing multiple tasks simultaneously
  
  

Additional Requirements

• Successful completion of a background check (references, credential verification, and criminal record check)
  
  

Benefits

What You'll Get

Competitive Compensation & Benefits

• Full-time, permanent role with consistent hours
• Competitive compensation with overtime as applicable
• Full health benefits package including medical, dental, vision, and life insurance
• Retirement Savings Plan - TLR matches up to 6% of base salary in the RRSP Plan
• Support for continuing education and development
• Access to our on-site Wellness Centre, including a fully equipped gym and a tranquility room (with optional recreational classes)
• A healthy, supportive, and safety-conscious workplace
  
  

Apply Today!

If you're a motivated team leader who's passionate about operational excellence, security, and growing a team, this could be the perfect fit. We're accepting applications until August 15, 2025 — apply now and grow your career with us at TLR!