Operations Consultant - Part Time

Sephora; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking an Operations Consultant to partner with the Operations Supervisor, ensuring stockroom organization and excellent client service. The ideal candidate has 1-2 years of retail experience, strong organizational skills, and the ability to multitask in a vibrant environment. The role requires flexibility including evenings and weekends, offering a dynamic workplace within the beauty industry.

Qualifications

• 1-2 years of retail/client service experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients during store hours.
• Assist in training other cashiers and consultants on POS and MPOS.
• Maintain standards of cleanliness and organization within the cashier zone.
• Organize and maintain stockroom per company standards.
• Participate in programs to reduce shortage/loss.

Skills

Retail/client service experience

Computer skills

Organizational skills

Time management

Problem solving

Communication skills

Education

High school graduate or equivalent

Job description

Overview

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Client Service: Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
• Training: Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
• Store Presentation: Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Merchandising Concepts: Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
• Loss Prevention: Participate in programs to reduce shortage/loss.
• Merchandising and Operations: Perform shipment receipt and processing in a timely manner.
• Stockroom Management: Organize and maintain stockroom per company standards.
• Transfers, Damages and Testers: Process transfers, damages and testers per company standards.
• Visual Check-In: Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Safety and Tidiness: Ensure safety and tidiness standards are respected and maintained at all times.
• Inventory Communications: Communicate inventory issues/concerns to Supervisors, Assistant Managers or Store Manager.
• Sampling Compliance: Ensure compliance with sampling policies and procedures.
• Inventory Control: Participate in inventory control.
• Cross-Training: Designated consultants will be cross-trained in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail/client service experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• High school graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance-filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation. Sephora stores operate globally with a growing network across North America.