Operations Consultant - Flex

Sephora; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in luxury beauty retail is seeking an Operations Consultant to enhance client service and maintain stockroom organization. This role involves collaborating with the Operations Supervisor to ensure a seamless shopping experience for customers. The ideal candidate will possess strong organizational and communication skills, with a knack for multitasking in a fast-paced environment. Join a dynamic team that values flexibility and offers opportunities for growth in a vibrant retail setting. If you have a passion for beauty and a commitment to excellence, this position is perfect for you.

Qualifications

• 1-2 years of retail or client service experience, preferably in a stockroom role.
• Good computer, arithmetic, and organizational skills.

Responsibilities

• Provide friendly, professional, and knowledgeable service to clients.
• Assist in maintaining cleanliness and organization within the cashier zone.

Skills

Client Service

Time Management

Problem-Solving

Organizational Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Point-Of-Sale (POS)

MPOS

Job description

Job ID: 265513

Store Name/Number: BC-Pacific Centre (0528)

Address: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA)

Full Time/Part Time: Flex

Position Type: Regular

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional, and knowledgeable service to clients during store hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Assist in maintaining cleanliness and organization within the cashier zone.
• Help uphold SEPHORA's merchandising concepts.
• Participate in programs to reduce shortage and loss.

Merchandising and Operations

• Receive and process shipments promptly.
• Organize and maintain the stockroom according to standards.
• Handle transfers, damages, and testers per company policies.
• Check visual elements and report missing or damaged items.
• Maintain safety and tidiness standards at all times.
• Communicate inventory issues to supervisors or managers.
• Follow sampling policies and procedures.
• Participate in inventory control activities.
• Cross-train designated consultants in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail or client service experience, preferably in a stockroom role.
• Good computer, arithmetic, and organizational skills.
• Ability to multi-task while attending to clients and business needs.
• Effective time management, problem-solving, and communication skills.
• High School diploma or equivalent.
• Flexible availability, including evenings, weekends, and holidays.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance-filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH, Sephora is a leading luxury beauty retailer with approximately 1,900 stores worldwide and over 360 in North America. Sephora offers an extensive selection of prestige products, expert service, and innovative shopping experiences. The North American headquarters is in San Francisco, with offices in New York, Montreal, and Toronto. Sephora's online store launched in 1999 in the U.S. and in 2003 in Canada, becoming the largest North American beauty site in terms of sales and product selection.

The compensation range for this role is CAD$19.40 - CAD$22.80, with final pay depending on qualifications, experience, and other relevant factors.