Operations Consultant - Flex

SEPHORA; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading luxury beauty retailer in Toronto is seeking an Operations Consultant to support stockroom organization and client service. Responsibilities include maintaining merchandise standards, assisting with shipments, and ensuring safety compliance. Ideal candidates have 1-2 years of retail experience and strong organizational skills. Flexible availability required, including evenings and weekends.

Qualifications

• 1-2 years of retail or client service experience, preferably in stockroom roles.
• Strong computer, arithmetic, and organizational skills.
• Ability to multitask and prioritize client and business needs.

Responsibilities

• Provide friendly and professional service to clients during store hours.
• Maintain cleanliness and organization within the cashier zone.
• Organize and maintain the stockroom according to company standards.

Skills

Retail experience

Computer skills

Time management

Problem-solving

Communication skills

Education

High School diploma or equivalent

Job description

Job ID: 271802

Store Name/Number: ON-Sherway Gardens (0544)

Address: 25 The West Mall, Unit #1210, Etobicoke, ON M9C 1B8, Canada (CA)

Full Time/Part Time: Flex

Position Type: Regular

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional, and knowledgeable service to clients during store hours.
• Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.

Store Presentation

• Maintain cleanliness and organization within the cashier zone.
• Support in upholding SEPHORA's merchandising standards.
• Participate in programs to reduce shortages and losses.

Merchandising and Operations

• Receive and process shipments promptly.
• Organize and maintain the stockroom according to company standards.
• Manage transfers, damages, and testers in line with company policies.
• Check visual elements and report missing or damaged items to the Operations Supervisor.
• Ensure safety and tidiness standards are upheld at all times.
• Communicate inventory concerns to Supervisors or Store Management.
• Follow sampling policies and procedures.
• Participate in inventory control activities.
• Cross-train designated consultants in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail or client service experience, preferably in stockroom roles.
• Strong computer, arithmetic, and organizational skills.
• Ability to multitask and prioritize client and business needs.
• Effective time management, problem-solving, and communication skills.
• High School diploma or equivalent.
• Flexible availability including evenings, weekends, and holidays.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance-filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH, Sephora is a leading luxury goods retailer with approximately 1,900 stores worldwide and over 360 stores across North America. Since opening its first U.S. store in 1998 and Canadian store in 2004, Sephora continues to expand its presence. The online store, launched in 1999 in the U.S. and 2003 in Canada, offers a vast selection of beauty products.