Operations Consultant - Flex

Sephora; Halifax; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in luxury beauty retail seeks an Operations Consultant to enhance client service and stockroom efficiency. This role involves collaborating with the Operations Supervisor to ensure a seamless shopping experience, maintaining stockroom organization, and supporting merchandising concepts. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and be flexible with availability. Join a dynamic team where your contributions will drive success in a vibrant retail setting.

Qualifications

• 1-2 years of retail or client service experience, preferably in stockroom roles.
• Strong computer skills and ability to multitask effectively.

Responsibilities

• Provide friendly service to clients during store hours.
• Organize and maintain stockroom according to standards.

Skills

Client Service

Organizational Skills

Problem-Solving

Communication Skills

Time Management

Arithmetic Skills

Education

High School Diploma or Equivalent

Tools

Point-Of-Sale (POS) Systems

Job description

Job ID:

265439

Store Name/Number:

NS-Halifax Shopping Centre (0556)

Address:

7001 Mumford Road, Halifax, NS B3L 4N9, Canada (CA)

Full Time/Part Time:

Flex

Position Type:

Regular

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional, and knowledgeable service to clients during store hours.
• Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.

Store Presentation

• Maintain cleanliness and organization within the cashier zone.
• Support in implementing SEPHORA’s merchandising concepts.
• Participate in programs to reduce shortage and loss.

Merchandising and Operations

• Receive and process shipments promptly.
• Organize and maintain the stockroom according to standards.
• Handle transfers, damages, and testers per company policies.
• Check visual elements and report missing or damaged items.
• Maintain safety and tidiness standards at all times.
• Report inventory issues to supervisors or managers.
• Follow sampling policies and procedures.
• Participate in inventory control activities.
• Cross-train designated consultants in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail or client service experience, preferably in stockroom roles.
• Strong computer, organizational, and arithmetic skills.
• Ability to multitask while attending to client and business needs.
• Effective time management, problem-solving, and communication skills.
• High School diploma or equivalent.
• Flexible availability including evenings, weekends, and holidays.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance-filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH Moet Hennessy Louis Vuitton, Sephora is a leading luxury beauty retailer, renowned for its extensive product selection, expert services, interactive shopping environment, and innovation.

Sephora operates approximately 1,900 stores in 29 countries, with over 360 stores across North America. It opened its first U.S. store in New York in 1998 and its first Canadian store in Toronto in 2004. The North American headquarters is in San Francisco, with offices in New York, Montreal, and Toronto.

Sephora's online store, launched in the U.S. in 1999 and in Canada in 2003, is the largest North American beauty retailer by sales and product selection.