Operations Centre Coordinator - 3 month contract

Commissionaires BC; Vancouver; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Sicherheitssektor sucht einen Operations Centre Coordinator, der für die Planung und den Kundenservice zuständig ist. In dieser spannenden Rolle unterstützen Sie Sicherheitskräfte und Kunden in ganz British Columbia. Sie arbeiten sowohl im Büro als auch von zu Hause aus und erleben ein dynamisches Arbeitsumfeld. Das Unternehmen bietet Ihnen die Möglichkeit, innerhalb der Organisation zu wachsen und sich weiterzuentwickeln, während Sie in einem herausfordernden und lohnenden Umfeld tätig sind. Wenn Sie über ausgezeichnete Kundenservicefähigkeiten verfügen und gerne neue Herausforderungen annehmen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Möglichkeiten zur beruflichen Weiterentwicklung

Herausforderndes Arbeitsumfeld

Arbeiten für ein renommiertes Unternehmen

Qualifications

• Mindestens 5 Jahre in Kanada wohnhaft für Sicherheitsfreigabe.
• Ausgezeichnete Kundenservicefähigkeiten erforderlich.

Responsibilities

• Überwachung von Personal- und Serviceanfragen von Kunden.
• Erstellung von Schichtplänen mit internen Softwareprogrammen.

Skills

Kundenservice

Intermediate Computer Skills

Stressresistenz

Tools

In-House Software Programs

Job description

Our Story

Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.

Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Reporting to the Supervisor, Operations, the Operations Centre Coordinator, will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. The position works closely with the Operations and Human Resources team to ensure scheduling requests are met.

The position is a 3 month full time role working a shift rotation, including weekdays and weekends, including days, afternoons and overnight shifts.

Payrate: $23.75/hr

The position will see you working both in office and from home.

What’s in it for you?

• Opportunity for growth& advancement within the organization
• Work for a reputable and nationally known company
• A challenging yet rewardingwork environment

You’re a good fit if…

• You pride yourself on your superior customer service skills
• You thrive in a fast-paced environment
• You enjoy taking on new challenges
• You go above and beyond to help our front line staff and clients

Some of your responsibilities include:

• Responding to and monitoring staffing/service requests from internal and external clients
• Answering calls from employees and members of the public and assisting with their queries
• Selecting appropriate employees to fill staffing service requests
• Providing a clear and accurate description of work assignments to employees
• Shift scheduling using in-house software programs
• Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system
• Maintaining a detailed log after the end of each shift
• Producing ad hoc reports as required by various departments
• Conducting follow-up reviews with clients to ensure client satisfaction

Your Must-Haves

• Excellent customer service skills
• Clear criminal record with ability to obtain a reliability security clearance
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility)
• Intermediate computer skills
• Able towork under pressure

Your Nice-To-Haves:

• Hold OFA 1 or OFA 2
• BC Security Licence