Operations & Business Manager

Safety Co; Vaughan; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive health benefits

Two weeks vacation to start

Employee discounts and team events

Job summary

SafetyCo in Vaughan, Canada, seeks an Operations & Business Manager to anchor workforce scheduling, client coordination, quoting, and reporting in a hybrid role with 3–4 days in the office. You will oversee a small team and drive efficiency across the division.

The role requires 5–7+ years in operations or workforce management, strong client and financial acumen, and proficiency with Zoho CRM and MS Office. Undergraduate degree or equivalent experience is required.

Qualifications

• 5–7+ years of experience in operations, workforce management, or business coordination in service-based industries
• Commercial acumen including margin analysis, quoting, and client relationships
• Strong organizational and clear, direct communication skills
• Proficiency in scheduling tools, Zoho CRM, and MS Office
• Undergraduate degree or equivalent experience

Responsibilities

• Build and manage worker schedules across all active client engagements
• Lead the search for replacement workers, vacation coverage, and sick leave backfill
• Manage timesheets, match POs to invoices, and prepare client invoices
• Price and quote new work based on margin analysis, and own weekly sales/activity reporting
• Track revenue, budget, gross margin, labour cost, utilization, and overtime
• Drive continuous improvement in divisional processes and lead a team of 2–4 individuals

Skills

Scheduling

CRM systems

Microsoft Office

Client relationships

Margin analysis

Communication

Education

Undergraduate degree or equivalent experience

Tools

Zoho CRM

Scheduling tools

Microsoft Office

Job description

Position Overview

The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. You will own scheduling, workforce administration, client coordination, quoting, and operations reporting, sitting at the intersection of people, clients, and commercial performance. This is a hybrid role based out of our Vaughan office, with 3-4 days per week in office.

What You’ll Do

Workforce & Scheduling

• Build and manage worker schedules across all active client engagements
• Lead the search for replacement workers, vacation coverage, and sick leave backfill
• Manage last-minute changes and coordinate worker logistics and equipment dispatch

Recruitment & Onboarding

• Own first-round interviews for new worker candidates
• Negotiate hourly rates within established parameters
• Manage orientation and onboarding so new recruits are job-ready and compliant

Administration & Client Coordination

• Review and approve worker timesheets
• Match purchase orders to invoices and prepare client invoices
• Coordinate pre-work requirements with client procurement departments

Commercial & Reporting

• Price and quote new work based on margin analysis
• Own weekly reporting on sales activity, workforce capacity, and scheduling
• Track revenue against budget, gross margin, labour cost, utilization, and overtime

Team Leadership

• Drive continuous improvement in divisional processes
• Manage a team of 2 to 4 individuals

What You Bring

Required:

• 5–7+ years of experience in operations, workforce management, or business coordination, ideally in service-based, staffing, construction, industrial, environmental, or property management industries
• Commercial acumen, including margin analysis, quoting, and client relationships
• Strong organizational and clear, direct communication skills
• Proficiency in scheduling tools, CRM systems (Zoho an asset), and Microsoft Office
• Undergraduate degree or equivalent experience

Preferred:

• Experience leading a small operations or administrative team
• Experience in workforce deployment, staffing, or field service operations
• Exposure to financial reporting, budgeting, and labour forecasting

Compensation & Benefits

• Comprehensive health, dental, and vision benefits
• Mental health resources, wellness programs, and Employee Assistance Program (EAP)
• Two weeks of vacation to start, plus paid sick days and personal time
• No regular overtime
• Full company shutdown between Christmas and New Year's
• Employee discounts, team events, and business casual dress

About SafetyCo

SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model.