Operations Brand Standards Manager

JAN-PRO of Southwestern Ontario; Kitchener; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading commercial cleaning franchise seeks an Operations & Brand Standards Manager in Kitchener, Ontario. This role involves overseeing account retention, enhancing business growth, and ensuring high standards within the franchised network. The ideal candidate will have a strong management background and excellent communication skills.

Qualifications

• 5+ years management experience in the franchise industry.
• Strong track record of managing large teams.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee account retention and brand growth within the franchise.
• Conduct site visits and inspections of accounts monthly.
• Resolve customer complaints and assist Franchise Owners.

Skills

Leadership

Communication

Management

Organization

Problem Solving

Education

Minimum of 5 years in management level experience

Tools

MS Office

Job description

Founded in 1991 JANPRO is one of the largest commercial cleaning organizations in the world. Today JANPRO comprises 12000 franchise owners who proudly serve over 56000 customers across 10 different countries.

In terms of industry recognition JANPRO is rated Excellent on Trustpilot and is regularly ranked as a top performing franchise in such publication as Entrepreneur Magazine. In fact JANPRO remains the only franchise commercial cleaning company to be awarded #1 Commercial Cleaning Franchise for thirteen consecutive years by Entrepreneur Magazines Annual Franchise 500 Awards.

POSITION SCOPE :

Operating within the guidelines of the JANPRO Policies and Procedures the Operations & Brand Standards Manager is responsible for overseeing account retention and enhancing business and brand growth within a franchised commercial cleaning network. The Operations & Brand Standards Manager inspects accounts engages in proactive visits of accounts secures ratings of franchisee staff coordinates site visits and new accounts orientation resolves customer complaints develops franchise owners and maintains the network of franchise owners.

OUR CORE VALUES & PURPOSE :

At JANPRO of Southwestern Ontario our success is built on a strong foundation of values that guide how we work grow and support one another :

• Growth We are always growthoriented. Success is our pillar and failure is not an option.
• Family JANPRO of Southwestern Ontariois a family. We lead with trust loyalty respect and a collaborative inclusive mindset.
• CanDo Attitude We show up with humility confidence and a willingness to face change and challenges headon.

Our core purpose is simple but powerful : Empowering individuals and creating a safer society.

And our niche Building a premium branded commercial cleaning franchise network.

These principles arent just words on a wallthey shape every decision we make and every relationship we build.

ESSENTIAL DUTIES :

• Understands the quarterly Action Plans established by the Master Owner
• Understands and comprehends the attributes behind the JANPRO brand
• Represents the JANPRO brand with vigor and enthusiasm
• Inspect / audit accounts at a frequency of once per month on accounts valued at a set value
• Accompanies Franchise Owner in proactive site visits in order to secure ratings
• Calls new accounts within 24 hours of receiving notice of new customer
• Meets with new contacts to establish relationship
• Performs initial assessment via walkthrough of new potential Franchise Owners
• Sets up new accounts and provide assistance in the new accounts process
• Provides onsite training for new Franchise Owners and complete new Franchise Owner paperwork
• Identifies Special Service work opportunities for Franchise Owners
• Monitors Franchise Owners to ensure proper documentation for Special Service work
• Reviews customer needs for consumable supply needs
• Resolves customer complaints as necessary
• Assists the Master Owner in preparation and delivery of the Initial Franchise training
• Provides or assist the Franchise owner in SWAT analysis
• Assists the Master Owner in preparing data for Quality Review
• Transfers customers between owners if requested and documents these requests and transfers
• Informs all owners of transfers and assists in the transfer process through walkthroughs and information exchange
• Attempts resolution of customer complaints
• Recommends solutions for Owners in situations where customers are considering cancelling accounts
• Maintains and develops a network of Franchise Owners and shares in the dissemination of best practices particularly in the area of Emergency Backup Crews

PREREQUISITE KNOWLEDGE SKILLS AND EDUCATION :

• Minimum of 5 years in management level experience in related franchise industry
• Demonstrated ability to manage large teams of people in organized structure
• Track record of success in management of large teams in competitive environment
• Excellent written and verbal English communication skills
• Proficient in MS Office programs (Word Power Point Excel and Outlook) and Internet operations
• Professional speaking voice and demeanor
• Ability to work highly sensitive information and work in a confidential environment

PHYSICAL AND MENTAL REQUIREMENTS :

• Ability to function in highpressure situations
• Manual dexterity to operate a computer (desktop and laptop) and other electronic equipment
• Ability to take legible handwritten notes where necessary
• Correctable vision and hearing
• Excellent interpersonal skills
• Clear easy to understand oral communication ability
• Ability to sit for prolonged periods

ENVIRONMENTAL EXPOSURE :

• Air conditioned / heated office environment
• Exposure to artificial interior lighting
• Low to medium level noise
• Exposure to hazards as typically found in office products and equipment

This job description is not intended to be allinclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Required Experience :

Manager

Key Skills

Digital Marketing,Marketing,Management Experience,Profit & Loss,Analysis Skills,Microsoft Powerpoint,Market Research,Project Management,Product Management,P&L Management,Product Development,Branding

Employment Type : Full-Time

Experience : years

Vacancy : 1

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