Operations Associate (RJLU)

Raymond James Ltd.; Vancouver; On-site; CAD 55,000 - 60,000; Full time

Job summary

Raymond James Ltd. is seeking an Operations Associate to support the Private Client Group's business operations in Canada, coordinating with US-registered advisors and sales staff.

The role focuses on cross-department collaboration, training on Pershing platforms, and driving process improvements for efficient service delivery. Ideal candidates will have a university degree, 5 years in financial services, and comfort with MS Office.

Qualifications

• A university degree or equivalent.
• 5 years of financial services brokerage industry experience.
• Experience as a Sales Associate or Sales Assistant is an asset.
• Microsoft Office with a willingness and ability to learn new applications.
• Work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail.
• Exercise tact and discretion in the handling of confidential information.
• Communicate proficiently in French is an asset.
• Willingness and ability to obtain the necessary US (FINRA) SIE and Series 7 licensing exams within a reasonable timeframe.

Responsibilities

• Work closely with internal RJL partners to support the RJLU PCG business: Operations, Compliance, Branch Supervision, Finance, I.T., Marketing, PCG Services, Registrations and other departments as required.
• Assist in the training and support of Financial Advisors and Sales Associates on the use of Pershing’s introducing firm platform and identify and follow up on opportunities for support and training.
• Proactively evaluate and seek to improve the support process from best practices and lessons learned and will “own” all issues to full resolution.
• Follow up to ensure resolution and completion of tasks; and
• Other duties as assigned.

Skills

Financial services experience

Microsoft Office

Attention to detail

Communication skills

French is an asset

Education

University degree or equivalent

Tools

Microsoft Office

Job description

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Operations Associate

Job Summary

Working directly with the Raymond James (USA) Ltd. (“RJLU”) Senior Management Team, this individual will support the RJLU Private Client Group (“PCG”) business operations in Canada, acting as the primary point of contact for FINRA-registered Financial Advisors and Sales Associates who manage U.S.-resident client activities. This role will include assistance with respect to related Projects and Operations initiatives as assigned.

Essential Duties And Responsibilities

• Work closely with internal RJL partners to support the RJLU PCG business: Operations, Compliance, Branch Supervision, Finance, I.T., Marketing, PCG Services, Registrations and other departments as required;
• Assist in the training and support of Financial Advisors and Sales Associates on the use of Pershing’s introducing firm platform and identify and follow up on opportunities for support and training;
• Proactively evaluate and seek to improve the support process from best practices and lessons learned and will “own” all issues to full resolution;
• Follow up to ensure resolution and completion of tasks; and
• Other duties as assigned.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

• A university degree or equivalent;
• 5 years of financial services brokerage industry experience
• Experience as a Sales Associate or Sales Assistant is an asset.
• Microsoft Office with a willingness and ability to learn new applications;
• Work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail;
• Exercise tact and discretion in the handling of confidential information; and
• Communicate proficiently in French is an asset.

Licenses/Certifications

• Willingness and ability to obtain the necessary US (FINRA) SIE and Series 7 licensing exams within a reasonable timeframe.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Salary Range: $55,000 - 60,000 annually, in addition to competitive performance bonuses/incentives.

Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.

This posting is for an existing vacancy.

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates.

To request accommodations, candidates are instructed to contact Human Resources via email at [e-mail].

We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.

Job

Administrative & Support Services

Primary Location

CA-BC-Vancouver-Vancouver

Schedule

Full-time

Status

Permanent Full-Time