Operations Associate - Home Delivery

Best Buy; Brampton; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Competitive pay & benefits

Training programs

Career growth opportunities

Safety & Belonging

Job summary

Best Buy Canada is seeking a Seasonal Full-Time Home Delivery – Operations Associate to join a collaborative team supporting the end-to-end home delivery process across stores, distribution centers, and carriers.

You will manage orders, assist in issue resolution, and ensure accurate records while maintaining strong customer service and data integrity in a fast-paced environment.

Qualifications

• Minimum 2 years of administrative experience in a fast-paced environment.
• Minimum 1 year of customer service experience.
• Strong data entry accuracy.
• Proficient in MS Excel and MS Word.
• Excellent communication and collaboration across teams.

Responsibilities

• Support end-to-end flow of home delivery orders within service standards.
• Coordinate with stores and carriers to resolve pending orders and returns.
• Ensure products are returned to stores or distribution centers within timelines.
• Monitor order flow among customers, carriers, and stores to prevent delays.
• Provide timely updates to internal partners regarding delivery status.
• Assist in resolving pre- and post-delivery issues and inventory discrepancies.
• Deliver excellent customer service and support to stores and customers.
• Maintain accurate records and enter data with high attention to detail.

Skills

Administrative

Customer Service

Data Entry

Attention to Detail

Communication

Tools

MS Excel

MS Word

Job description

Join our amazing Team!

We are hiring immediately for a Seasonal Full-Time Home Delivery – Operations Associate! As an Operations Associate, you will be part of a collaborative team that plays a key role in supporting the home delivery customer experience. You’ll work closely with stores, distribution centers, and delivery carriers to ensure orders are processed efficiently and customers receive exceptional service.

Availability Requirements Monday to Friday, 8:00 AM to 4:30 PM EST Due to business needs, schedules may change as required.

What you’ll do as a Post Operations Associate

• Support the end-to-end flow of home delivery orders within established service standards
• Work directly with stores and home delivery carriers nationally to resolve pending orders and customer return transfers
• Ensure products are returned to stores or distribution centers within targeted timelines
• Monitor and manage order flow between customers, carriers, and stores to prevent delays
• Provide timely and accurate updates to internal partners regarding delivery status
• Assist in resolving pre- and post-delivery issues, including inventory discrepancies
• Deliver excellent customer service by supporting stores and addressing inquiries efficiently
• Maintain accurate records and update systems with strong attention to detail
• Handle sensitive customer information while strictly adhering to privacy and security standards

What we’re looking for

• Minimum 2 years of administrative experience in a fast‑paced environment
• Minimum 1 year of customer service experience
• Strong attention to detail with high accuracy in data entry
• Intermediate to advanced skills in MS Excel, Word, and other Windows applications
• Excellent communication skills with the ability to collaborate across teams
• Ability to manage multiple priorities and adapt to changing business needs
• A positive attitude and a strong commitment to teamwork

Why you’ll love it here

• Employee discounts on awesome tech and appliances
• Competitive compensation and benefits
• An inclusive, fun, and supportive team you’ll quickly call family
• Training programs to build new and transferable skills
• Opportunities for career growth within the organization
• A workplace that prioritizes safety, well‑being, and belonging

About Best Buy Canada

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work. Our distribution center is designed to receive, store, and distribute products to our customers. You’ll experience a fast‑paced environment with forklifts, lots of steps, steel‑toed shoes, bright safety vests, and plenty of laughs. Your efforts will directly contribute to creating amazing customer moments across Canada.

Base pay range Hourly pay rate: $18.00 - $18.68 Pay may vary by province. Pay listed is for the location advertised. 9200 Airport Road, Brampton, ON L6S 6G6

This posting is for a vacancy. At Best Buy Canada, we bring tech to life – and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products. We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market! Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology. Join us today! Let’s talk about what’s possible.