Operations Associate (Full Time)

Hermès; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A luxury goods retailer is seeking an Operations Associate in Calgary to manage store inventory efficiently. Responsibilities include receiving, transferring, and shipping stock while ensuring accuracy and adherence to procedures. The ideal candidate has at least 2 years of experience in store operations, is detail-oriented, and can stand and lift. A collaborative work environment aims for both personal and team success.

Qualifications

• Minimum 2 years’ experience in store operations.
• Ability to stand, bend, crouch, and lift up to 20 kg.

Responsibilities

• Manage inventory for perfect stock accuracy.
• Process receiving, transfers, shipments, and returns.
• Prepare for inventory and cycle counts.

Skills

Organized

Detail-oriented

Service-oriented

Tools

Excel

IT tools

Job description

Overview

Hermès Canada is part of a long-established, independent French house that values entrepreneurship, high standards, and the freedom and autonomy of its people. Hermès has a presence in Canada since 1987, with over 130 employees across four stores (Toronto, Montréal, Vancouver, and Calgary) as well as e-commerce activity and a corporate office. Hermès Canada is committed to diversity and inclusion and aims to support the personal and professional success of its team members within a culture that values equality, individuality, and fairness.

The Opportunity

The Operations Associate is responsible for managing inventory in our Calgary store and reports to the Operations Manager. The primary duties include receiving items into store inventory accurately and efficiently on the day it arrives and shipping according to our standards and processes. All records are to be accurately maintained in the appropriate systems. The Operations Associate supports management in organizing, conducting and reconciling cycle and full inventory counts.

Day to Day Responsibilities

• Perform day-to-day operations and inventory controls for perfect stock accuracy.
• Process all receiving, transfers, shipments and returns while aligning physical and IT systems.
• Manage the daily replenishment of all storage areas on the sales floor (products and packaging).
• Assist your Stock Manager in the follow-up and correction of negative stock as needed.
• Prepare for and perform inventory and cycle counts as required.
• Product scanning and investigation of discrepancies.
• Propose corrective actions to improve future inventory/cycle count results and minimize discrepancies.
• Ensure storage rules, stock procedures and best practices are followed and raise concerns to your manager when necessary.
• Develop detailed knowledge and mastery of all stock-related processes and tools.
• Work in constant cooperation with the full store team.
• Contribute actively to team meetings organized by the Operations Manager and, as required, during morning briefs report on operational issues and stock-related KPIs.
• Actively maintain the quality of stockroom organization.
• Other related duties.

Requirements

• Minimum 2 years’ experience in store operations.
• Highly organized, detail-oriented and reliable with demonstrated ability to anticipate, organize and prioritize related work.
• Service-oriented, proactive to suggest improvements and a team player.
• Clear, concise communication skills.
• Ability to follow procedures.
• Demonstrated problem solving skills.
• Ability to stand, bend, crouch, and lift up to 20 kg.
• Proficient with Excel / IT tools.
• Open availability to meet the needs of the business.