Operations Associate

Harry Rosen; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian luxury retailer in Winnipeg is hiring an Operations Associate. This role involves customer service, order fulfillment, and maintaining a well-organized store. Candidates should have at least 2 years of retail experience in a luxury environment. The company promotes a diverse and inclusive culture and offers competitive pay and benefits.

Benefits

Competitive pay program

Monthly and annual team bonuses

Industry-leading discounts

Comprehensive flexible benefits package

Pension and Group RRSP programs

Modern digital workplace

Support for career goals

Diverse and inclusive culture

Qualifications

• Minimum of 2 years of retail experience in a luxury environment.
• Strong service orientation with a desire to wow customers.
• Ability to manage long lines of customers calmly.

Responsibilities

• Control and process client transactions through the POS system.
• Assist with picking E-Commerce and order fulfillment.
• Maintain the store in a neat and organized manner.

Skills

Customer Service

Teamwork

Multitasking

Communication Skills

Job description

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Your Style Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for an Operations Associate to join our store. In this role, you'll be responsible for:

Customer Service

• Accurately control and process client transactions through the POS system with efficiency.
• Collect new client contact information and update / maintain existing client information and files.
• Support all service desk activities and ensure the desk is clean, organized, and well-stocked.
• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and escalating issues when appropriate.
• Manage daily cash handling functions (open / close registers, prepare sales envelopes and bank deposits).
• Identify, report, and troubleshoot common errors / discrepancies.

OMNI services & Order Fulfillment

• Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates.
• Assist with BOPIS operations activities.
• Support logistics functions with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.).

Store & Merchandise Maintenance

• Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards.
• Monitor return items and support stock re-stocking and overall stock level maintenance.
• Assist visual team with seasonal merchandise changes, displays, and setting up of special events as required.
• Assist with seasonal inventory preparations and counts.

Flex Support & Teamwork

• Support clients on the sales floor by assisting with basic inquiries when required.
• Support with daily tasks and ad-hoc projects.
• Adhere to all Harry Rosen philosophies, processes, and standards.
• Deliver consistent and exceptional service through standards.
• Provide cross-functional team support.
• Demonstrate Core Values.

Successful candidates will require:

• A minimum of 2 years of retail experience, preferably in a luxury environment in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment.
• Experience working at the service desk providing exceptional customer service is preferred.
• A strong service orientation and a demonstrated desire to wow our customers.
• Interest in technology and using tech innovations to support retail customer service.
• The ability to work effectively as part of a team.
• Strong multi-tasking skills and the ability to manage long lines of customers calmly and efficiently.
• Strong communication skills.

What are the perks of the job?

• Competitive pay program.
• Opportunities to earn monthly and annual team bonuses.
• Industry-leading discounts and special purchase opportunities.
• A comprehensive flexible benefits package.
• Pension and Group RRSP programs that grow with you.
• A modern, digitally advanced workplace.
• A coach committed to supporting your career goals.
• A diverse and inclusive culture fostered through our internal Diversity, Equity, and Inclusion Council.
• An employer that values internal growth and promotion, with succession planning for your future.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to creating a barrier-free environment for all employees and clients. We believe in equal opportunity and fostering diversity and inclusion. We are committed to providing reasonable accommodations during the interview and assessment process. If you need assistance, please contact us with your details.

Required Experience:

Key Skills

Business, Information Management, Accounting, Corporate Risk Management, Faculty, JMS

Employment Type: Full-Time

Experience: 2+ years

Vacancy: 1