Operations Assistant – Store Manager

Jobtailor; Fort McMurray; On-site; CAD 70,000 - 110,000; Full time

Job summary

Home Depot in Fort McMurray, Alberta, is seeking a Store Manager to lead a team and drive sales while delivering outstanding customer service. You will partner with the Store Manager to implement strategies, recruit and develop Associates, and ensure smooth daily operations, stock integrity, and safety compliance, fostering a high-performance store environment.

The role emphasizes leadership, problem solving, and accountability, with a focus on achieving sales goals and delivering a convenient

Qualifications

• Minimum 2 years of management experience.
• Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned).
• Excellent customer service skills.
• Good communication skills.
• Computer experience is a must.
• Strong analytical and problem solving skills.
• Strong problem solving skills.
• Team player.
• Strong work ethic, sense of responsibility and attention to detail and confidentiality.

Responsibilities

• Provide leadership to Associates to execute store strategies and objectives.
• Analyze trends, solve problems, and develop Associates to maximize store success.
• Schedule sufficiently to meet customer demand.
• Train Associates to provide quality customer service.
• Recruit and place Sales Associates and specialty-area staff.
• Set departmental sales goals and monitor them.
• Communicate store and Home Depot objectives to Associates.
• Coach, train, develop, and provide performance-based feedback to Associates.
• Develop customer service standards.
• Lead Associates and collaborate with peers and the Store Manager to solve problems and plan for events and seasonal changes.
• Perform other related duties assigned by the Store Manager.

Skills

Customer Service Skills

Management Experience

Analytical Skills

Communication Skills

Team Leadership

Sales Experience

Team Player

Attention to Detail

Confidentiality

Tools

Computer Proficiency

Job description

Provide Customers with a convenient and enjoyable shopping experience
Create an inviting shopping environment by meeting Customer project needs quickly and fully
Work with the Store Manager to develop strategies and objectives to drive sales and profitability
Provide leadership to Associates to execute store strategies and objectives
Analyze trends, solve problems, and develop Associates to maximize store success
Ensure Customers are acknowledged, project needs are met, complaints are resolved, service is quick and efficient, and the store is properly stocked
Schedule sufficiently to meet customer demand
Train Associates to provide quality customer service
Schedule and communicate store events
Ensure Special Order/Install Customers are satisfied
Recruit and place Sales Associates and specialty-area staff
Set departmental sales goals and monitor them
Recruit, interview, and recommend applicants for hiring
Recommend terminations, promotions, demotions, pay rates, and performance-based increases to the Store Manager
Drive sales-floor productivity
Communicate store and Home Depot objectives to Associates
Coach, train, develop, and provide performance-based feedback to Associates
Communicate career paths and minimize turnover
Lead the Chalk Talk process to communicate sales, events, and promotions
Assess training needs and implement improvement plans
Communicate Home Depot programs and services to customers and Associates
Train Associates on sales and inventory reports and KPIs
Analyze reports, identify trends, define problems, and develop responses
Develop Customer Service standards
Lead Associates and collaborate with peers and the Store Manager to solve problems and plan for events and seasonal changes
Complete daily inspections and follow up on safety audits, accidents, and investigations
Execute safety awareness programs
Verify deposits, markdowns, deliveries, time slips, refunds, and related items
Follow procedures to open and close the store
Respond appropriately to emergency situations
Perform other related duties assigned by the Store Manager

Requirements

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned)
• Minimum 2 years of management experience
• Excellent customer service skills
• Good communication skills
• Computer experience is a must
• Strong analytical and problem solving skills
• Strong problem solving skills
• Team player
• Strong work ethic, sense of responsibility and attention to detail and confidentiality

Core Competencies

Demonstrates strong leadership and management capabilities, with a focus on driving sales, enhancing customer service, and developing team performance. Proficient in analyzing trends and implementing strategies to maximize store success and customer satisfaction.

Highest-signal resume keywords

• Customer Service Skills
• Management Experience
• Analytical Skills
• Communication Skills
• Team Leadership

Hard Skills

• Sales Strategy Development
• Inventory Management
• Performance Management
• Sales Reporting
• Problem Solving

Soft Skills

• Team Player
• Strong Work Ethic
• Attention to Detail
• Sense of Responsibility
• Confidentiality

Industry Keywords

• Customer Experience
• Sales Goals
• Store Operations
• Training and Development
• Safety Awareness

Tools & Technologies

• Computer Proficiency