Operations and Project Manager, Primary Care

Pinecrest-Queensway Community Health Centre; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A community health organization in Ottawa is looking for an Operations and Project Manager to lead key initiatives in primary care. Responsibilities include enhancing access to care for vulnerable populations and managing clinic-based projects. Qualifying candidates should have a healthcare degree, project management experience, and strong communication skills. This full-time role offers a pay scale of CA$46.643 to CA$54.874 per hour.

Qualifications

• Healthcare degree or health administration required.
• Lean Green Belt or commitment to obtain within 6 months.
• Experience in leadership roles preferred.

Responsibilities

• Lead initiatives to enhance access to care for marginalized populations.
• Plan and manage clinic-based projects for improved efficiency.
• Collaborate on funding proposals and quality improvement strategies.

Skills

Project management

Change management

Quality improvement

Strong communication skills

Diversity, Equity and Inclusion (D.E.I.) principles

Education

Degree in a healthcare discipline or health administration

Lean Green Belt

Tools

Microsoft Office

Microsoft Project

Visio

Job description

Operations and Project Manager, Primary Care

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Operations and Project Manager, Primary Care

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Position Title : Operations and Project Manager, Primary Care

Program : Primary Care

Type : Regular Full-time, 35 hours per week

Department : Integrated Healthcare

Reports to : Director, Integrated Healthcare

Pay Scale : $46.643 / hr to $54.874 / hr

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and / or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary :

The Primary Care Operations and Project Manager is responsible for developing, implementing and evaluating key quality improvement initiatives internally and in partnership with the Ontario Health Teams and community partners. The Project Manager works as an integrated member of the Primary Care and by extension Pinecrest-Queensway Community Health Centre leadership teams. This leader brings experience and expertise in project management, quality improvement, change management and direct leadership experience working in the health care system.

Job Specific Responsibilities :

• Lead initiatives aimed at enhancing access to care for vulnerable and marginalized populations by applying change management principles to drive sustainable improvements through collaboration.
• Plan and manage clinic-based projects, integrating project management best practices to optimize efficiency, service delivery, and patient outcomes.
• Support and coordinate the collection of quality data to inform operational decision-making across the organization.
• Champion opportunities for client engagement in the design, implementation, and evaluation of programs.
• Lead the recruitment, onboarding, and orientation of staff aligned with project implementation (e.g., administrative, decision support), ensuring a structured and consistent process that supports long-term retention and team integration.
• Supervise and support staff through performance management practices, including goal setting, coaching, addressing performance concerns, and conducting formal reviews in accordance with organizational standards.
• Collaborate on the development and execution of funding proposals and quality improvement priorities, employing a project-based approach to implement and monitor initiatives.
• Represent the organization in external partnerships and professional networks.

Qualifications

Degree in a healthcare discipline or health administration

Lean Green Belt (or commitment to obtain within 6 months)

Experience working in leadership roles is preferred

Demonstrated strong fundamentals in project management and the application in the healthcare sector

Experience working in a community setting is an asset

Dynamic approach to presentation / training at all levels with the ability to translate concepts into practical application

Strong analytical and decision-making skills

Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences

Experience and understanding of best practices in primary care and mental health care

Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset

Demonstrated knowledge of the Social Determinants of Health

Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community

Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools

Energetic, responsive, reliable, flexible person and able to handle competing priorities

Ability to work flexible hours and need a car to travel between sites / community meetings as required

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Project Management

Industries

Hospitals and Health Care

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