Operations Analyst/Help Desk Support – Procurement

ProViso Staffing; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading staffing firm seeks a Procurement Administrative Officer in Toronto for a 12-month contract. The role involves supporting supplier data management and internal processes while ensuring compliance and data accuracy. Ideal candidates will have at least 5 years of relevant experience and strong communication skills. Successful professionals are proactive, analytical, and skilled in customer service, with a commitment to continuous improvement.

Qualifications

• 5 years in business administration, process improvement, or help desk.
• Service-oriented attitude; collaborative and results-driven.
• Strong written and verbal communication skills in English.

Responsibilities

• Provide frontline support for supplier data management.
• Resolve support tickets and maintain supplier records.
• Prepare internal documentation and process guidelines.

Skills

Customer Service

Problem Solving

Organizational Skills

Analytical Skills

Collaboration

Communication

Education

College Diploma or equivalent

Tools

MS Suite

ICERTIS

SMARTBUY

Coupa

Job description

Story Behind the Need:

• Business group: Global Procurement Services – Supports contracts owners and stakeholders in sourcing, contracting, and managing third parties.
• The Procurement Administrative Officer, S2P Operations, within the Procurement Operations area of Global Procurement Operations, supports the CRA and Supplier Data Management activities.
• This role contributes to the overall success of the Global Procurement Services department serving the global enterprise ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives.
• Ensures that all activities are conducted in accordance with governing regulations, internal policies, and procedures.

Candidate Value Proposition:

• The successful candidate will have the opportunity to work on a highly visible project, opening up doors of opportunities within the organization.

Typical Day in Role:

• Provides timely frontline support and guidance internally on issues related to the creation and maintenance of supplier data in the Bank’s operations procurement and/or payment tools, maintaining existing records and deactivating supplier records.
• Triage and resolve TPRM CRA support tickets and inquiries from multiple channels (e.g., ServiceNow, email, chat).
• Operate the Bank’s issue ticket management system to log, track, and resolve Level 1 and complex support issues.
• Interact with technical teams and requesters to facilitate resolution and follow-up.
• Perform data cleansing and validation to ensure accuracy, consistency, and completeness of supplier records.
• Initiate and track action plans to collect missing supplier information.
• Capture and analyze data points for SLA, KPI, and KRI reporting.
• Maintain internal trackers and ensure adherence to data quality standards.
• Develop and maintain internal process documentation, SOPs, work instructions, and user-facing guides.
• Prepare job aids to reduce support volume and improve resolution times.
• Conduct training sessions on tool navigation, workflows, and basic processes.
• Review and manage multilingual content (English, French, Spanish) for user tools and templates.
• Identify trends and opportunities to enhance user experience and improve risk mitigation controls.
• Recommend and implement process improvements based on root cause analysis.
• Apply knowledge of procurement and risk policies to ensure alignment with global standards.
• Understand and incorporate the Bank’s risk appetite and culture into daily operations.
• Ensure compliance with operational, AML/ATF, and conduct risk requirements.
• Provide backup support for contract request activities as needed.
• Contribute to cross-functional initiatives and foster a high-performance, inclusive work environment.

Candidate Requirements/Must Have Skills:

• 5 years of business administration, business process improvement, and/or business help desk, experience. Service and customer-oriented attitude.
• Excellent knowledge of MS Suite.

Nice-To-Have Skills:

• Spanish an asset
• Experience with helpdesk or procurement software (ICERTIS and SMARTBUY) is an asset.
• Familiarity with Coupa’s functionalities, such as risk assessment, supplier onboarding, data maintenance, workflow navigation, PO creation and Invoice functionality.
• Familiarity with risk evaluation frameworks, due diligence procedures and contract management

Soft Skills Required:

• Good customer service skills when dealing with internal and external stakeholders.
• Authentic, decisive, resilient, highly collaborative, curious and results-oriented
• Superior writing, research, presentation, and project management skills.
• Strong problem solver who supports the team to navigate challenges and/or asks for help from above when needed.
• Strong written and verbal communication skills in English
• Able to see tasks through to completion without significant guidance
• Self-managed and results-oriented with sense of ownership is required
• High level of self-motivation and initiative, ability to operate effectively as a team player and adapt quickly to change.
• Excellent organizational and analytical skills.

Education & Certificates:

• College Diploma or equivalent combination of education and work experience.

Best VS. Average Candidate:

• The ideal candidate is a proactive and results-driven professional with a proven track record of meaningful contributions in previous roles.
• They possess strong presentation and communication skills, enabling them to effectively engage with stakeholders at all levels.
• With a solid background in customer service, they demonstrate a client-focused mindset and the ability to work independently while following established guidelines.
• They take initiative, ask thoughtful questions, and actively seek collaboration to resolve issues and drive continuous improvement.

Candidate Review & Selection:

• Round 1:
o Interviewer: Hiring Manager and senior manager
o Format: 30-minute MS Teams video call
o Focus: Discussion of the candidate’s previous experience and an overview of the role
• Round 2:
o Interviewer: Senior Manager or Director
o Format: 30-minute MS Teams video call
o Focus: Deeper evaluation of fit, alignment with team goals, and strategic capabilities

Job Details

13364

Contract

12 months

Toronto