Operations Analyst - Flow

vancouver airport authority; North Vancouver; On-site; CAD 55,000 - 80,000; Full time

Benefits offered by this job

Contract extension potential

Competitive contract terms

Job summary

Vancouver Airport Authority is seeking a Senior Business Analyst for the Login & Authentication Experience within the digital platform engineering group. You will translate business and guest experience strategies into actionable technical requirements for the Login Experience team, drive clarity, and map dependencies across end-to-end authentication flows and identity integrations.

In a collaborative Agile environment, you will author user stories, create delivery-ready documentation in

Qualifications

• 8+ years of experience as a Business Analyst
• Experience in digital web/mobile platforms
• Strong facilitation and communication skills

Responsibilities

• Lead requirements gathering and refinement for digital initiatives.
• Create epics, features, user stories, and acceptance criteria.
• Map cross-system dependencies across Login, Identity, and guest services.
• Facilitate workshops and align stakeholders across technical and business teams.
• Ensure testable acceptance criteria with QE and engineering leads.
• Produce process flows, diagrams, and release documentation.
• Support lifecycle delivery and production releases.

Skills

Business Analysis

Agile

Requirement gathering

Stakeholder facilitation

Communication

Tools

JIRA

Confluence

Job description

Our client, is seeking an experienced, highly collaborative Senior Business Analyst (Login & Authentication Experience) to join their digital platform engineering group. In this strategic consulting role, you will work closely with Product, Engineering, Quality Engineering (QE), and Architecture teams to translate business and guest experience strategies into clear, actionable technical requirements for the Login Experience team. You will be responsible for driving requirement clarity, facilitating alignment across cross-functional stakeholders, and identifying system dependencies across critical digital capabilities including end-to-end authentication flows, session management lifecycles, passwordless login experiences, and identity platform integrations. Working within an Agile delivery model, you will author delivery-ready user stories, map system process flows, and ensure seamless digital guest experiences across web and mobile platforms.

CA$55,000.00–CA$80,000.00 yearly

Duration: 6-Month Contract (with high potential for extension)

Advantages

• High-Impact Digital Ownership: Shape core authentication, security, and guest login experiences impacting millions of digital users.
• Modern Identity Tech Stack: Gain exposure to enterprise identity ecosystems, session lifecycle architectures, passwordless login tools, and API integrations.
• Collaborative Cross-Functional Culture: Work closely alongside dedicated product managers, software engineers, QE leads, and enterprise architects in a fast-paced Agile environment.
• Contract Stability & Flexibility: 6-month engagement with potential for project extension supporting high-priority digital initiatives.

Responsibilities

• Requirements Gathering & Refinement: Lead business, functional, and technical requirements gathering, analysis, and refinement for medium to large-scale digital initiatives.
• Agile Artifact Creation: Translate product strategy into epics, features, user stories, clear acceptance criteria, and delivery-ready technical documentation in JIRA and Confluence.
• Cross-System Dependency Mapping: Identify upstream and downstream system dependencies across Login, Identity, Guest Account Services, and digital platforms to catch technical risks early.
• Workshop & Session Facilitation: Facilitate discovery workshops, backlog grooming, requirement refinement meetings, and alignment discussions with technical and business stakeholders.
• Quality Engineering Collaboration: Partner with QE and engineering leads to ensure acceptance criteria are testable, clear, and support comprehensive end-to-end validation.
• Process Flow & Documentation: Create and maintain visual process flows, system context diagrams, requirement matrices, decision logs, and release documentation.
• Lifecycle Delivery Support: Assist teams throughout the development lifecycle to resolve requirement gaps, clarify business logic, manage scope changes, and support successful production releases.

Qualifications

• Senior Business Analysis Experience: 8+ years of dedicated experience as a Business Analyst, primarily supporting digital web/mobile products or technology platforms.
• Large-Scale Initiative Leadership: Proven track record leading requirements for complex, cross-functional initiatives involving multiple integrated systems and dependencies.
• Agile Framework Mastery: Deep hands-on experience in Agile software delivery environments - actively participating in discovery, sprint planning, story grooming, testing, and release cycles.
• Agile Tooling Proficiency: Daily working experience utilizing JIRA and Confluence to manage requirements, acceptance criteria, dependency tracking, and project documentation.
• Communication & Facilitation: Exceptional verbal, written, and workshop facilitation skills, with a proven ability to bridge communication gaps between technical engineering teams and non-technical business leaders.
• Analytical & Trade-off Problem Solving: Strong critical-thinking capabilities with the ability to balance business goals, guest experience, technical constraints, delivery timelines, and risk.

Preferred Assets & Nice-to-Haves

• Familiarity with user authentication and authorization concepts, including OAuth 2.0, OpenID Connect (OIDC), and Single Sign-On (SSO).
• Knowledge of identity management platforms (e.g., Okta), session management (tokens, cookies), or passwordless/OTP frameworks.
• Basic understanding of REST APIs, GraphQL, web application architectures, and system integration patterns.

Summary

If you are a tech-savvy Senior Business Analyst who pairs 8+ years of requirement engineering precision with strong facilitation skills, Agile delivery experience, and an understanding of digital authentication and identity flows, this 6-month contract opportunity is an ideal next step. Bring your analytical mindset, user story expertise, and collaborative communication to our client's digital platform team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.