Operations Analyst

Connor, Clark & Lunn Private Capital Ltd.; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

Connor, Clark & Lunn Private Capital Ltd. is seeking an Operations Analyst to support daily investment operations and data quality. You will triage issues, log JIRA tickets, and help implement process improvements in a collaborative team.

This 15-month contract role emphasizes applying Excel, SQL, and Python basics while expanding BI and automation skills. You will partner with experienced teammates, handle project tasks, and assist with testing and documentation.

Qualifications

• Undergraduate degree in a related field.
• 0-2 years of experience in financial services is an asset (internship/co-op)
• Strong Excel skills; exposure to SQL and/or Python through coursework/projects/internships

Responsibilities

• Provide operational support and triage day-to-day questions; escalate as needed.
• Log, track, and triage JIRA tickets; support timely resolution.
• Assist with data quality, checks, and audit trails.
• Document processes and test changes with team guidance.
• Support audit readiness and data reconciliation.
• Coordinate with third-party vendors for system upgrades and testing.
• Keep forms, filing structures, and business rules up to date.
• Investigate data integrity issues and reproduce problems.
• Support client-facing platforms by troubleshooting access and data issues.

Skills

Analytical thinking

Problem solving

Collaborative communication

Proactive mindset

Process improvement

Excel

SQL

Python

Power BI

Power Automate

Education

Undergraduate degree in Business Administration/Computer Science/Information Technology/Statistics

Tools

JIRA

Job description

Join our Operations & Technology team as an Operations Analyst (15-month contract), where you’ll support the day-to-day rhythms of investment operations, help resolve system and data issues, and contribute to process improvements. You’ll work closely withexperienced teammates in a collaborative environment as you build your technical and business skills.

What You Will Do

Operational Support & Daily Activities

• Be a first point of contact for day-to-day questions, triaging issues and escalating more complex items to senior team members.
• Help log, track, and triage JIRA tickets, gathering details and escalating as needed to support timely resolution.
• Support data quality work by following documented procedures, running basic checks, and helping maintain simple audit trails.
• Assist with process and workflow updates by documenting current steps, suggesting improvements, and testing changes with guidance from the team.
• Support audit readiness by organizing files, reconciling routine data items, and ensuring documentation is complete and easy to find.
• Work with third-party vendors by coordinating logistics for system upgrades, maintenance, and testing (e.g., scheduling, checklists, and status updates).
• Help keep forms, filing structures, business rules, and workflows up to date by applying requested changes and documenting updates.
• Assist in investigating data integrity issues by reproducing problems, collecting examples, and tracking next steps through to resolution.
• Support client-facing platforms by troubleshooting access and data issues, documenting what you find, and helping gather requirements for future enhancements.

Project & Strategic Initiatives

• Support projects by helping gather requirements, updating project trackers, and flagging risks or dependencies to the project lead.
• Collaborate with teammates to run analyses, validate results, and translate findings into clear takeaways for stakeholders.
• Support project execution through stakeholder communications, meeting coordination, and follow-ups.
• Help create and maintain project documentation, including requirements notes, plans, and meeting minutes.
• Assist with testing system and process changes by following test scripts, capturing evidence, and documenting results and defects.

What You Bring

• Analytical & Curious Problem Solver – You enjoy digging into information, asking good questions, and using evidence to help solve problems in a structured way.
• Collaborative Communicator– You work well with others, communicate clearly, and are comfortable partnering with teammates and stakeholders to get things done.
• Proactive & Self-Directed – You take initiative on assigned work, follow through on details, and seek out information to keep work moving.
• Process Improvement Mindset – You look for ways to make day-to-day work smoother and more consistent, and you can manage multiple small improvements in parallel.
• Foundational Data Skills– You’re comfortable working with data to answer questions and spot issues. You have strong Excel skills and some exposure to SQL and/or Python through coursework, projects, or internships/co-ops.
• Exposure to BI & Automation Tools – Familiarity with Power BI and/or Power Automate is a strong asset. You’re interested in learning how to visualize data and streamline recurring tasks through automation.
• Education– Undergraduate university degree, preferably in a related field. (Business Administration, Computer Science, Information Technology, or Statistics)
• Industry Knowledge– 0 to 2 years of experience in financial services is an asset (including relevant internship/co-op experience).

The salary range for this position is $60,000-$70,000 annually. The salary range provided reflects the base salary range for this position as required by legislation. Further questions may be directed to the HR team during the interview process.

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

#LI-SM2 #LI-Hybrid

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com .

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

Your application will be reviewed by a member of the hiring team - AI is not used in the screening, assessment or selection of applications at this time.