Operations Analyst

RST Sunbury Transport; Saint John; On-site; CAD 60,000 - 80,000; Full time

Job summary

RST Sunbury Transport is seeking an Operations Analyst to enhance operational processes and ensure data integrity. The role requires a bachelor's degree and 3 years of relevant experience. Candidates with strong problem-solving skills and experience in the Transportation & Logistics industry are encouraged to apply. RST is dedicated to integrity and nurtures talent within an inclusive workplace environment.

Qualifications

• Minimum of 3 years experience in a business support or systems-related role.
• Strong knowledge of Microsoft Suite and experience with Alteryx, Cognos, and TMW.
• Lean Six Sigma or other process improvement certifications are advantageous.

Responsibilities

• Manage and improve business applications for optimal processes.
• Provide subject matter expertise and identify process improvements.
• Support application lifecycle activities and deliver user training.

Skills

Problem Solving

Data Integrity

Process Improvement

Communication

Education

Bachelor’s degree in IT, Business, or a related field

Tools

Microsoft Suite (Power BI, Power Automate, Power Apps)

Alteryx

Cognos

TMW

Job description

Job Description

RST is currently seeking a highly motivated individual to fill the role of Operations Analyst. The successful applicant is responsible for optimizing and modernizing processes, reporting, data integrity, and testing to ensure data security and compliance. This role is a subject matter expert on our operating systems and internal reporting tools.

Responsibilities

1. Configure, manage, maintain, and continuously improve the business application to support business processes.
2. Leverage all applicable system features and functionalities.
3. Provide subject matter expertise and problem-solving abilities.
4. Identify and recommend process improvements and automation opportunities aligned with business objectives.
5. Manage environment to ensure data integrity, performance, accessibility, and recoverability.
6. Support application lifecycle activities such as patching, upgrades, testing, and developing test cases.
7. Provide first-level in-house support to resolve application or data issues.
8. Develop and deliver user training on new processes, tools, and system functionalities.

Qualifications

1. Bachelor’s degree in IT, Business, or a related field preferred.
2. Minimum of 3 years experience in a business support or systems-related role.
3. Strong knowledge of Microsoft Suite (Power BI, Power Automate, Power Apps).
4. Experience with Alteryx, Cognos, and TMW is an asset.
5. Highly organized, analytical, and business-savvy with strong problem-solving skills.
6. Customer-focused with a passion for process improvement and automation.
7. Detail-oriented with the ability to multitask and adapt to changing priorities.
8. Strong communication, interpersonal, and negotiation skills.
9. Team player and self-starter, capable of working independently and collaboratively.
10. Experience in the Transportation & Logistics industry is an asset.
11. Lean Six Sigma or other process improvement certifications are advantageous.

Additional Information

We uphold integrity as a core value, ensuring transparency and respect throughout our recruitment process. Due to recent governmental policy adjustments, our capacity to support permanent residency applications is limited, prioritizing roles deemed critical to our operational needs. We believe in providing candidates with this information upfront, as it may influence their decision to pursue employment with us.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Canada and the United States with a team of 20,000 dedicated employees. At JDI, you are part of a dynamic team that values integrity and results. Our culture nurtures talent and fosters an inclusive workplace, offering opportunities for career growth across various divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to disability can be made at any stage of application and employment. We encourage candidates to disclose their needs to ensure equitable opportunities.

Worried you do not meet all the requirements? Studies show many apply only when they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated and empowered to contribute. If interested but unsure, we encourage you to apply.

We appreciate your interest; only candidates selected for an interview will be contacted.

About The Team

RST is a leader in safe, efficient tank transportation across Atlantic Canada, Ontario, Quebec, and the eastern US. We also provide emergency response and training services throughout Atlantic Canada.