Operations Agent - Full Time Continental - Etobicoke

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Internal Posting Date: April 17th, 2025
Internal Closing Date: April 24th, 2025
External Closing Date: April 25th, 2025

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin’s clients and troubleshooting issues while providing excellent customer service.

Why Choose Paladin:

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

Shift Times:

• Continental - Days and Nights (8:00AM - 8:00PM) & (8:00PM - 8:00AM)
• Must be comfortable with 12 hour shifts - one week will be a day schedule, and the following week would be nights.

Job Description:

• Ensure that all Operational Calls/Email – both Inbound and outbound are responded to and processed according to Paladin Security Policy and Procedure.
• Monitor and generate reports for OSL (Open Shift Lists) and maintain the hourly reports to internal management group.
• Support and assist Field Staff’s inquiries such as book off in the system, schedule updates, shift change/giveaway and general inquiries.
• Responsible for directing incoming calls or escalating them to respective supervisors/managers if required.
• Perform various administrative duties on a routine basis, such as Open Shift Tags, Field Staff Check Ins, daily update reports and auditing inbound/outbound emails.
• Perform any other duties assigned by direct supervisors.

Requirements:

• Security experience is considered an asset but not a requirement.
• Excellent written and verbal communication skills.
• Superior customer service skills, including exceptional telephone etiquette.
• Ability to work in a dynamic, fast-paced environment.
• Ability to work independently and collaborate as part of a team.

Your Impact:

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!

The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Education Requirements: College/University Education

Additional Information / Benefits: Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are shortlisted will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

Screening Requirements: Criminal Background Check, Employment Verification