Operations Administrator - Swords, Co Dublin

bidvestnoonan; Swords; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Operations Administrator to join their dynamic team. This role involves providing essential maintenance services and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate will have a strong work ethic, be detail-oriented, and possess excellent organizational skills. With a commitment to fostering an inclusive environment, this company values diverse backgrounds and invests in the growth of its employees. If you are looking for a rewarding opportunity to make a difference, this position is perfect for you.

Qualifications

• Strong work ethic and a team-oriented mindset.
• Previous experience in facilities management/services is preferable.

Responsibilities

• Serve as the first point of contact for client inquiries.
• Manage operations processes using internal software and CAFM systems.

Skills

Communication Skills

MS Office Proficiency

Customer Service

Teamwork

Time Management

Education

High School Diploma

Relevant Experience

Tools

CAFM Systems

Internal Software Platforms

Job description

Operations Administrator - Swords, Co Dublin

The Operations Administrator will provide a multi-disciplined general maintenance service as part of the Interact Operations Team, focusing on planned, preventative, reactive maintenance, and quoted works across our client base. We seek a Facilities Coordinator/Administrator with a strong work ethic and a team-oriented mindset.

Key Responsibilities

• Work in conjunction with and report to the Helpdesk Manager or relevant supervisor.
• Serve as the first point of contact for client inquiries, responding to and resolving requests via phone and email within SLA guidelines.
• Liaise with tradesmen and subcontractors to respond to and resolve client requests, providing feedback at key stages.
• Initiate, follow up, and ensure completion of quotations, including raising purchase orders, ordering consumables and services, scheduling works, and reporting uploads by vendors, while keeping clients updated.
• Monitor costs and labor for quoted works to ensure timely and profitable delivery.
• Provide backup support to the team during busy periods or absences.
• Manage operations processes using internal software platforms and CAFM systems.
• Maintain excellent communication skills and proficiency in MS Office applications, especially Word, Excel, and Outlook.
• Be dependable, flexible, and capable of working independently or in a team.
• Handle multiple requests with high standards and attention to detail.
• Complete tasks accurately and promptly, prioritizing effectively during busy periods.
• Show initiative and proactivity in your work.
• Respond promptly to client requests and service issues.
• Previous experience in FM/services is preferable but relevant experience will be considered.

All applications will be treated with strict confidentiality.

Bidvest Noonan is an equal opportunities employer.

About You

About Us

Bidvest Noonan is a team of 27,000 dedicated and customer-focused individuals committed to delivering exceptional service and value across the UK and Ireland. We invest in our people by providing resources, training, and support to help them excel.

We prioritize people, celebrating successes and fostering an inclusive environment where everyone feels valued and respected. We welcome applicants from diverse backgrounds, including our Armed Forces community.