Operations Administrator - Quebec City

Daniels Health; Quebec; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Administrator to oversee daily operations at their Quebec City facility. This role involves coordinating client appointments, managing logistics, and ensuring compliance with environmental regulations. The ideal candidate will bring 3 to 5 years of experience, demonstrating strong organizational skills and attention to detail. Join a forward-thinking company committed to innovation and excellence in the healthcare sector, where your contributions will make a significant impact on operational efficiency and client satisfaction.

Qualifications

• 3-5 years of experience in operational administration.
• Strong understanding of waste management regulations.

Responsibilities

• Coordinate client appointments and maintain accurate records.
• Ensure compliance with regulations and prepare work orders.

Skills

Client Coordination

Logistics Management

Environmental Compliance

CRM System Proficiency

Data Analysis

Education

Bachelor's Degree in Business Administration or related field

Tools

CRM Software

Job description

Our story began with a passionate idea that we could change the world... and to be honest, we’ve never stopped believing that. In 1986, it was a simple concept: microbiology teamed with innovation and clinical contribution could eliminate an issue profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and challenging industry standards to advocate for higher sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

Who are we looking for?

L'administrateur des opérations, with 3 to 5 years of experience, is responsible for the daily operational administration of our Quebec City facility, involving client reception, logistics, scheduling, purchasing, billing, and environmental compliance.

Operations Administrator Responsibilities:

• Coordinate client appointments, including scheduling, changes, and notifications.
• Maintain accurate waste receipt and shipment records, including Waste Manifests, Bills of Lading, and work orders.
• Follow applicable regulations (MTO, TDG, MOE, provincial laws) related to waste transportation and management.
• Ensure all documents (lab analyses, work orders, BOLs, manifests, driver logs, hazard assessments) are completed correctly and organized daily.
• Prepare work orders based on service requests and complete billing post-service with attention to detail.
• Handle customer and facility inquiries, directing them appropriately.
• Create and update customer accounts, waste classifications, and pricing profiles in our CRM system.
• Generate waste diversion and other reports for clients and management upon request.
• Perform general office administration, including electronic and paper filing.
• Assist with procurement and purchasing as needed.
• Monitor stock levels, delivery times, costs, and efficiency metrics.
• Organize warehouse, plan routes, and process shipments.
• Analyze performance data and implement improvements.
• Ensure compliance with laws, regulations, and ISO standards.

Daniels Health & Sharpsmart is an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, or other protected characteristics. We adhere to all applicable laws and regulations.