Operations Administrator II P25-217533-1

FedEx Group; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an Operations Administrator to manage clerical and administrative tasks across various operational areas. The role requires strong customer service skills and proficiency in data entry and Microsoft Office. Ideal candidates will thrive in a fast-paced environment and have at least two years of relevant experience.

Qualifications

• At least 2 years of customer service or clerical experience.
• Proficiency in typing and data entry.

Responsibilities

• Perform clerical and administrative functions across operational areas.
• Act as the first point of contact for customer inquiries.

Skills

Customer Service

Organizational Skills

Time Management

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description: Operations Administrator

Responsible for performing clerical and administrative functions across hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Addresses damaged and incorrectly addressed packages promptly to optimize delivery times. Acts as the first point of contact for customer inquiries and issues.

Required Knowledge, Skills, and Abilities

• High School Diploma or GED required
• At least two (2) years of customer service, clerical, or related experience; experience in dock operations or distribution centers preferred
• Proficiency in typing, data entry, and review; use of phones, copiers, and fax machines
• Competence in Microsoft Office and web-based applications
• Strong customer service skills to respond professionally and effectively to requests
• Excellent time management, organizational, and multi-tasking skills to thrive in a fast-paced environment while maintaining accuracy and attention to detail

Preferred Qualifications

Shift: Monday – Friday, 1500 – 2000

Additional Details

Position posted on 5-13-25, closing on 5-20-25. Hiring for Operations Administrator II. Must be able to operate in a PC Windows environment, complete mandatory training, and maintain annual certifications. Bilingual (French and English) required for candidates residing in Quebec. Valid driver’s license and a clean driving record are necessary for positions requiring driving.

Disclaimer

This description provides a general overview and is not exhaustive of all duties, responsibilities, and qualifications. Employees are expected to perform all assigned duties, complete required training, and work varying shifts based on business needs. Accommodations are available for applicants with disabilities. All qualified candidates are encouraged to apply, including women, persons with disabilities, Indigenous persons, and members of culturally diverse and 2SLGBTQ+ communities.