Operations Administrator I P25-209451-1

FedEx Group; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an Operations Administrator I to manage clerical and administrative tasks across hub and station operations. The role involves optimizing delivery times and providing exceptional customer service. Ideal candidates will possess strong organizational skills and proficiency in Microsoft Office. This position requires adaptability in a fast-paced environment and effective communication with customers. Join a diverse team committed to inclusion and excellence.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office and web-based applications.

Responsibilities

• Perform clerical and administrative functions across operational areas.
• Serve as the first point of contact for customers regarding issues.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Title: Operations Administrator I

Responsible for performing clerical and administrative functions across hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages promptly to optimize delivery times. Serves as the first point of contact for customers regarding various issues.

Required Knowledge, Skills, and Abilities

• High School Diploma or GED required
• General business skills such as typing, data entry and review, and use of phone, copier, and fax
• Proficiency in Microsoft Office and web-based applications
• Customer service skills to respond effectively and professionally to requests
• Strong time management, organizational, and multi-tasking skills to handle a fast-paced environment, manage various tasks, and adapt to changing priorities with high attention to detail and accuracy

Preferred Qualifications

Shift: Tuesday – Saturday, 07:30 – 12:30

Additional Details

Posting Date: 5-13-25; Application Deadline: 5-20-25

Disclaimer

This job description provides a general overview and is not exhaustive of all duties, responsibilities, and qualifications. Employees are expected to perform additional duties as assigned, complete mandatory training and testing, operate in a PC Windows environment, and maintain necessary certifications. Varying shifts may be required based on business needs. Candidates residing in Quebec must be bilingual (French and English). Drivers must hold a valid license (Class 5, G, or 1[AZ]) with a clean driving record in the past 24 months. Selection will consider driving record, interview performance, and driver assessments.

Employment Equity

FedEx is committed to diversity and inclusion. We welcome applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.