Operations Administrative Support

BMO; Waterloo; On-site; CAD 32,000 - 49,000; Full time

Job summary

BMO is seeking an operational support specialist to help achieve business objectives through effective management and compliance. Responsibilities include supervising day-to-day operations, maintaining client documentation, and collaborating with teams. The ideal candidate will have a post-secondary degree with 2-3 years of experience, offering a strong foundation in communication, organization, and analytical skills.

Qualifications

• Typically 2-3 years of relevant experience.
• Basic specialized knowledge.

Responsibilities

• Manage client documentation for correspondence and setup.
• Collaborate with internal and external stakeholders to meet business objectives.
• Provide administrative and operational support, including compliance and documentation.

Skills

Communication

Organization

Collaboration

Analytical skills

Problem-solving

Education

Post-secondary degree in a related field

Job description

Supports the branch and/or region in achieving business objectives by providing effective operational support and managing sales compliance and regulatory requirements.

Responsibilities:

1. Manage client documentation for correspondence and setup.
2. Collaborate with internal and external stakeholders to meet business objectives.
3. Supervise daily operational activities and coordinate work flow of less-experienced staff.
4. Organize and file records of office activities and transactions, maintaining a filing system for reports, forms, and documentation.
5. Create, maintain, and update information in databases.
6. Assist with coordinating work orders for equipment warranties, maintenance, and repairs, tracking and communicating requests.
7. Maintain office supplies inventory and place orders as needed.
8. Schedule meetings and coordinate facilities and setup.
9. Coordinate with partners on premises changes with minimal business disruption.
10. Identify and escalate irregularities and discrepancies to management.
11. Perform operational activities to meet business and client needs while maintaining service levels.
12. Provide administrative and operational support, including financial processing, reporting, compliance, and documentation.
13. Ensure high-quality service standards to maximize relationship retention and growth.
14. Follow risk and compliance policies to safeguard assets, protect privacy, and ensure effective operations.
15. Complete diverse tasks within established rules and limits.
16. Analyze issues, determine next steps, and escalate as needed.
17. Perform additional responsibilities as assigned.

Qualifications:

• Typically 2-3 years of relevant experience and a post-secondary degree in a related field, or equivalent education and experience.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.

Salary:

$32,400.00 - $48,300.00

Pay Type:

Salaried

The salary range and type are representative of BMO Financial Group. Salaries vary based on location, skills, experience, education, and qualifications, and may include commissions. Part-time salaries are prorated. The listed salary is the expected target for the first year for commission roles. Total compensation may include incentives, bonuses, benefits, and perks. More details at Total Rewards.

About Us:

At BMO, our Purpose is: Boldly Grow the Good in business and life. We aim to create positive change for customers, communities, and employees through innovation and collaboration. We support your growth with training, coaching, and resources to help you succeed and make an impact from day one. Learn more at BMO Careers.

BMO values diversity and inclusion, offering accommodations upon request for candidates. Contact your recruiter for assistance. Please note, BMO does not accept unsolicited resumes outside of direct candidate applications, and agency resumes require a valid contract.