Operational Trainer

Intelcom | Dragonfly; Quebec; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in last-mile logistics is seeking a dynamic Training Specialist to lead engaging training sessions and foster a culture of continuous learning. In this role, you will support employees in applying new skills, evaluate training effectiveness, and coordinate logistics for training sessions. This is an exciting opportunity to contribute to the growth of a company committed to innovation and employee development. Join a team that values diversity and is dedicated to shaping the future of logistics through technology and exceptional service.

Qualifications

• Proven experience in training and development, preferably in an operational environment.
• Strong interpersonal skills with the ability to build rapport and effectively communicate.

Responsibilities

• Conduct engaging training sessions for employees to acquire necessary skills.
• Evaluate training effectiveness through feedback and assessments.

Skills

Training and Development

Interpersonal Skills

Presentation Skills

Organizational Skills

Project Management

Communication Skills

Education

Relevant Certifications in Training

Tools

Training Software

Job description

• Deliver Training Sessions: Conduct engaging and interactive training sessions for employees, ensuring they acquire the skills and knowledge required for their roles.
• Support Employees: Provide ongoing support and coaching to employees, helping them apply new skills and knowledge in their daily tasks.
• Evaluate Training Effectiveness: Assess the effectiveness of training sessions through feedback and assessments, making necessary adjustments to improve training quality.
• Coordinate Training Logistics: Manage the logistics of training sessions, including scheduling, room setup, and technology requirements.
• Identify Skill Gaps: Work with department heads to identify skill gaps and training needs within the designated group of employees.
• Foster Continuous Learning: Encourage a culture of continuous learning and improvement among employees.

Qualifications

• Experience: Proven experience in training and development, preferably in an operational environment.
• Interpersonal Skills:
  • Strong interpersonal skills with the ability to build rapport and effectively communicate with employees at all levels.
  • Excellent written and verbal communication skills.
  • Ability to create a positive and engaging learning environment.
• Other Skills:
  • Strong presentation and facilitation skills.
  • Proficiency in using training software and tools.
  • Strong organizational and project management skills.
• Certifications: Relevant certifications in training and development are a plus but not required.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.

Click here to learn more about our new identity.

Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.

If you’re interested, apply today