Operational Trainer

Intelcom | Dragonfly; Edmonton; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join a leading last-mile carrier in the e-commerce sector as a Training Specialist. You will conduct training sessions, support employee development, and assess training effectiveness. Help foster a culture of continuous learning and improvement within a dynamic team. Your expertise in training and development will be crucial in enhancing employee skills and knowledge, contributing to the company's innovative services and technological transformation.

Qualifications

• Proven experience in training and development, preferably in an operational environment.

Responsibilities

• Conduct engaging training sessions for employees.
• Provide ongoing support and coaching to employees.
• Assess training effectiveness through feedback.

Skills

Interpersonal Skills

Communication

Presentation Skills

Organizational Skills

Tools

Training Software

Job description

Ride the next mile with us!

Responsibilities

1. Deliver Training Sessions: Conduct engaging and interactive training sessions for employees, ensuring they acquire the skills and knowledge required for their roles.
2. Support Employees: Provide ongoing support and coaching to employees, helping them apply new skills and knowledge in their daily tasks.
3. Evaluate Training Effectiveness: Assess the effectiveness of training sessions through feedback and assessments, making necessary adjustments to improve training quality.
4. Coordinate Training Logistics: Manage the logistics of training sessions, including scheduling, room setup, and technology requirements.
5. Identify Skill Gaps: Work with department heads to identify skill gaps and training needs within the designated group of employees.
6. Foster Continuous Learning: Encourage a culture of continuous learning and improvement among employees.

Qualifications

• Experience: Proven experience in training and development, preferably in an operational environment.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and effectively communicate with employees at all levels.
• Excellent written and verbal communication skills.
• Ability to create a positive and engaging learning environment.

• Other Skills: Strong presentation and facilitation skills.
• Proficiency in using training software and tools.
• Strong organizational and project management skills.

• Certifications: Relevant certifications in training and development are a plus but not required.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.