Operational Technology Analyst

City Of Edmonton; Edmonton; On-site; CAD 87,000 - 108,000; Full time

Job summary

The City of Edmonton invites applications for an Operational Technology Analyst with Edmonton Fire Rescue Services. You will ensure critical systems, tablets, CAD integrations, and data flows operate reliably from dispatch to fireground reporting.

You will lead multi-year platform transformations, troubleshoot Tier 2 issues, and support field readiness while maintaining safety and compliance across devices and networks.

Qualifications

• Degree in Business Administration, Information Technology, or related discipline with 4+ years OT experience
• Post-secondary diploma in related discipline with 5+ years OT experience
• Certificate in related discipline with 7+ years OT experience
• Hands-on experience with system integration and data flow management
• Experience with Mobile Device Management in shared-device deployments
• Experience with platform migration projects and multi-vendor testing

Responsibilities

• Administer the apparatus tablet ecosystem including dispatch software and CAD-to-field integrations
• Oversee MDM administration for apparatus tablet fleet
• Oversee AVL platforms, cellular modem fleets, drone dispatch integrations, and signal priority systems
• Lead multi-year CAD transformation projects with IT and vendors
• Troubleshoot Tier 2 issues and participate in on-call rotation

Skills

Data exchange

Data tracing

SQL

Scripting

Technical leadership

Vendor communication

Education

Bachelor/IT or related

Post-secondary diploma

Related certificate

Tools

MDM platforms

CAD systems

AVL/Telemetry systems

APIs

System migrations

Job description

As an Operational Technology Analyst with Edmonton Fire Rescue Services (EFRS), you will play a crucial technical role in ensuring the technology our emergency responders rely on operates seamlessly. While enterprise IT provides core infrastructure support, this position focuses on specialized operational systems, apparatus‑mounted technology, and life‑safety platforms. You will oversee hardware‑software interoperability, platform stewardship, data flow configurations, and mobile device management across field platforms. Serving as the technical connective tissue, you will ensure critical end‑to‑end data flows function reliably—from dispatch to fireground accountability and reporting. You will also act as a key internal technical resource for major multi‑year platform transformations, maintaining operational continuity through critical transitions.

What will you do?

• Administer the apparatus tablet ecosystem, including incident command software, vehicle extrication reference applications, digital mapping, and the CAD‑to‑field integrations that deliver dispatch, personnel, and tactical data to crews
• Oversee MDM administration for the apparatus tablet fleet, balancing municipal security standards with the operational realities of shared‑device deployment across fire platoons
• Oversee Automatic Vehicle Location (AVL) platforms, cellular modem fleets, drone dispatch integrations, and traffic preemption/signal priority systems
• Act as the division’s technical lead for the multi‑year CAD transformation project, collaborating with corporate IT and vendors to ensure data integrations, compatibility, and field data flows are successfully preserved or rebuilt through system migrations
• Troubleshoot and resolve Tier 2 issues across these platforms, support technology readiness at alternate operational sites, and participate in an after‑hours on‑call rotation for critical systems

Qualifications

• Degree in Business Administration, Information Technology, or a related discipline, plus a minimum of four (4) years of relevant operational technology experience, including demonstrated ability to lead small‑to‑midsize initiatives; OR
• Post‑secondary diploma in a related discipline with a minimum of five (5) years of relevant experience; OR
• Certificate in a related discipline with a minimum of seven (7) years of relevant experience
• Hands‑on experience with system integration, data flow management between enterprise platforms, and diagnosing complex cross‑system issues
• Demonstrated experience with Mobile Device Management (MDM) platforms in shared‑device or field deployment scenarios
• Experience with platform migration projects, specifically assessing integration compatibility, migration planning, and multi‑vendor testing

Assets

• Experience in a public safety, emergency services, or 24/7 operational environment
• Experience with Computer Aided Dispatch (CAD) systems, public safety technology, or incident command tools
• Experience managing vehicle tracking/telemetry systems (GPS/AVL, cellular modem fleets)

Skills required for success

• Deep understanding of enterprise data exchange (mapping, APIs, authentication, error handling) and the ability to trace data end‑to‑end to isolate root causes
• Strong analytical capability to diagnose complex multi‑party failures spanning vendors, networks, and internal platforms
• Working knowledge of SQL, database concepts, and ability to develop automated tools/scripts (Python, PowerShell, or equivalent) for validation and monitoring
• Strong ability to document architecture, communicate effectively with external vendors, and translate complex technical topics for operational field teams and collaborators
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment

• Hire is dependent on an Enhanced Police Information Check satisfactory to the City of Edmonton and the Edmonton Police Service. The application will be arranged as part of the pre‑employment process for successful candidates
• Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business‑use auto insurance
• Applicants may be tested

Work Environment

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• Shift work requirements
• Candidates may be required to work on call hours/schedule. This contributes to our essential 24/7 operations
• Availability to attend events during the evenings and weekends may be required from time to time
• This role works in both indoor and outdoor settings
• This role may have exposure to environmental conditions, including extreme temperatures, inclement weather, dust, noise, light variation, vibrations, chemicals, and exposure to mechanical and electrical hazards
• This role may require working in confined spaces and/or at heights
• This role may require maintaining awkward or constrained physical positions for prolonged periods
• This role may require completion of repetitive and strenuous tasks such as standing, walking, kneeling, bending, stooping, crouching, lifting items, pushing, pulling, reaching, using feet/hand controls requiring physical stamina and resilience

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail].

Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full‑time position

Hours of Work: 33.75 hours per week

Salary Range: $48.841 - $61.547 (Hourly); $86,045.630 - $108,430.430 (Annually)