Operational Support Operator

Cold Bore Technology; Calgary; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading technology company in the Oil & Gas sector is seeking a Remote Operational Support Operator. This role involves providing operational support to customers and Field Technicians, monitoring data streams, and identifying issues. Join a fast-paced, innovative team dedicated to transforming the industry through smart technology and effective collaboration.

Qualifications

• Experience in IT or oilfield is an asset.
• Proven experience as a Help Desk Technician or customer support role.

Responsibilities

• Serve as the first point of contact for customers and Field Technicians.
• Monitor frac tree and analyze data streams.
• Create daily reports and communicate with stakeholders.

Skills

Customer-oriented mindset

Problem-solving

Adaptability

Collaboration

Education

Proficient with Microsoft Office

Tools

Computer systems

Advanced networking

Job description

Cold Bore Technology is the new foundational standard in frac enterprise communication.

Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.

Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for :

• An industry standard protocol that allows all services to have immediate bi-directional communication
• Supported by third party development teams for software products
• 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
• Remote completion capabilities with a singular shared timestamp
• Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation

Cold Bore delivers on the desire for Industry Standardized “clean” data foundation for completions’ technology and execution. Offering best practices of industry standardized format and enabling frac operations to be both Effective AND Efficient, not solely focused on NPT and avoiding extra costs, but more so the combined effectiveness with the results leading to better production, as well as efficiency.

Role Description :

Cold Bore Technology is seeking a Remote Operational Support Operator to join our growing RTOC team. Reporting to the RTOC Coordinator, you will be responsible for providing operational support and guidance to customers and Field Technicians remotely. This role is an opportunity for a self-starter to grow their experience in the exciting world of high tech, working with some of the smartest people in the industry to revolutionize completions through IIoT smart technology. Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation. Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology!

Responsibilities :

• Serve as the first point of contact for customers and Field Technicians regarding operational tasks.
• Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
• Create daily reports, communicate with stakeholders, and provide follow up as necessary.
• Determine current operations and identify situations.
• Work closely with our RTOC Team and Field Technicians on call.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems, and their resolution in logs.
• Identify and suggest potential areas of improvement on procedures.

Requirements :

• Experience working in Information Technology (IT) is considered an asset.
• Oilfield experience is considered an asset.
• Proficient with Microsoft Office.
• Ability to research and identify solutions for existing or elusive problems.
• Capable of adapting to changing work roles.
• Proven experience as a Help Desk Technician or other customer support role is an asset.
• Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
• Ability to diagnose and resolve basic technical issues.
• General understanding of electrical circuitry.
• Proficiency in English.
• Customer-oriented mindset with the ability to remain even-tempered under pressure.

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