Operational Specialist

Fire Protection Inc (Edmonton); Edmonton; On-site; CAD 52,000 - 68,000; Full time

Job summary

Fire Protection Inc is seeking an Operations Specialist to join its Edmonton team. You will oversee the scheduled work orders for the current week, manage sick coverage for Technicians, coordinate Service Calls, and liaise with internal teams, customers and contractors.

The ideal candidate has 3–4 years of experience in a similar role, knowledge of the Fire Prevention Industry, and proficiency with MS Office.

Qualifications

• 3–4 years of experience in a similar role is preferred.
• Experience/knowledge of the Fire Prevention Industry is preferred.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• High school diploma or GED is required.

Responsibilities

• Oversee scheduled jobs daily to ensure work is set up for success.
• Confirm technicians have a full day of work scheduled and inform them they are on standby for service calls.
• Assign service calls based on priority.
• Arrange coverage if technicians call in sick or cannot make scheduled jobs.
• Communicate technician absences with Payroll and ensure time off is entered into HRMIS.
• Review critical jobs for the day and relay information to assigned technicians.
• Review service calls from the previous day/evening for completion or outstanding work.
• Review time logs for technicians to verify hours worked.
• Adhere to core values and Occupational Health and Safety protocols.

Skills

Experience in similar role

Fire protection industry knowledge

Telephone skills

Organizational skills

Computer proficiency

Prioritization

Willingness to learn

Education

High school diploma or GED

Tools

MS Office Suite (Excel, Word, Outlook)

Job description

This is an exciting opportunity to join the new chapter of Fire Protection Inc - an Onyx-Fire Protection Services Inc. We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as 'The Board'. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.

Responsibilities of the Operations Specialist include:

• Oversee scheduled jobs daily to ensure work is set up for success, including, monitoring Technician arrival times and GPS statuses.
• Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
• Assign Service Calls as they come in based on priority.
• Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
• Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
• Review Service Calls from previous day / evening for completion or outstanding work.
• Review time logs for Technicians to make sure hours worked are accurate.
• Adhere to and embrace the companies Core Values and Occupational Health and Safety protocols.
• Other duties as they may arise.

The ideal candidate would have the following competencies:

• Excellent telephone skills and office etiquette.
• Takes initiative and Owns-It!
• Stays flexible and organized in a fast - paced environment.
• Exceptional English verbal, written and listening skills.
• Proficient using computers for a variety of tasks.
• Ability to prioritize requests effectively.
• Eager to learn and succeed.

The ideal candidate would have the following qualifications:

• 3 to 4 years experience in a similar role is considered an asset.
• Experience / knowledge of Fire Prevention Industry is considered an asset.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• High school diploma, or GED.

We offer competitive salary packages, an incredible work environment, and career advancement opportunities.

We thank everyone who applies, however only those selected for an interview will be contacted.