Operational Excellence Specialist I

Emory Healthcare; Westbank First Nation #9; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operational Excellence Specialist I to drive process improvements in healthcare systems. This entry-level role offers a unique opportunity to support cross-functional teams, implement Lean and Six Sigma principles, and enhance patient outcomes. You will assist in project planning, conduct data analysis, and provide foundational support for teams learning process improvement concepts. If you are passionate about optimizing healthcare operations and eager to develop your skills in a collaborative environment, this position is perfect for you.

Benefits

Flexible working hours

Health and wellness programs

Professional development opportunities

Qualifications

• 1-3 years of experience in process improvement or operations, ideally in healthcare.
• Lean and/or Six Sigma Green Belt certification preferred.

Responsibilities

• Assist in process improvement efforts to enhance healthcare systems.
• Conduct workflow analyses and data collection for various projects.

Skills

Process Improvement Methodologies

Data Analysis

Communication Skills

Analytical Thinking

Collaboration

Education

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Business

Tools

Excel

Job description

Description

RESPONSIBILITIES:

• The Operational Excellence Specialist I at Emory Healthcare will support process improvement efforts aimed at optimizing healthcare systems and enhancing patient outcomes across the organization.
• Under the guidance of Operational Excellence leadership, this entry-level role assists in identifying opportunities for improvement, implementing basic Lean and Six Sigma principles, and supporting cross-functional teams in achieving operational goals.
• Key Responsibilities: Project Support: Assist with the execution of targeted projects to improve healthcare systems within the organization.
• Support departments in applying basic process improvement methods, including Lean, Six Sigma, and PDSA (Plan-Do-Study-Act) methodologies.
• Data Collection & Basic Analysis: Conduct workflow analyses, time studies, and data collection for various projects.
• Organize data, create basic process maps, and generate Pareto charts, pivot tables, and run/control charts as directed. Access eHMR and other databases to retrieve data for analysis.
• Improvement Methodology Resource: Provide foundational support for teams learning process improvement concepts based on PDSA, Lean, and Six Sigma methodologies.
• Reinforce concepts such as Daily Management Systems, A3 problem solving, and Gemba walks with clinical and operational partners as they work to learn and apply these skills.
• Entry-Level Project Management: Assist in project planning with a focus on timelines and simple milestones.
• Support preparation for project meetings, assist in research, and compile findings to contribute to state-of-the-art solutions.
• Productivity & Process Review: Conduct initial productivity and process reviews at the department level, escalating findings to appropriate roles as needed.
• Provide general assistance to department management and project teams.
• Reporting & Documentation: Generate basic reports and data summaries based on project requirements, and keep leadership informed on project statuses, milestones, and any challenges encountered.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Healthcare Administration, Business, or a related field.
• Experience: 1-3 years of experience in process improvement or operations, ideally within a healthcare setting.
• Certifications: Lean and/or Six Sigma Green Belt certification preferred. Skills: - Basic knowledge of process improvement methodologies.
• Proficiency in basic data collection and analysis using tools such as Excel.
• Excellent communication skills, comfortable presenting to small groups and collaborating with team members.
• Ability to create process maps, analyze workflows, and recommend process improvements.
• Competencies: Analytical Thinking: Ability to identify trends, analyze data, and make data-driven recommendations.
• Collaboration: Strong team player with the ability to work across departments to support project initiatives.
• Continuous Improvement Mindset: Demonstrated interest in process improvement and a commitment to developing skills in Lean and Six Sigma.
• Attention to Detail: High level of accuracy in data collection, analysis, and reporting.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.