Operational Excellence Specialist

Bayshore HealthCare; Mississauga; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Bayshore HealthCare recherche un Operational Excellence Specialist pour améliorer les processus au sein de ses agences. Le candidat idéal aura une expérience en coordination, une formation en affaires, et contribuera à l'efficacité opérationnelle en collaborant avec divers départements. Ce poste hybride permet un équilibre entre travail au bureau et flexibilité.

Qualifications

• 3-5 ans d'expérience en coordination dans un environnement de soins de santé.
• Expérience en gestion du changement et/ou amélioration des processus serait un atout.

Responsibilities

• Identifier et mettre en œuvre des améliorations de processus pour l'efficacité opérationnelle.
• Collaborer avec les équipes de développement et de gestion de projet pour assurer l'alignement avec les objectifs.

Skills

Coordination

Amélioration des processus

Analyse de données

Education

Diplôme en Administration des affaires, Gestion des opérations, ou domaine connexe

Job description

Join to apply for the Operational Excellence Specialist role at Bayshore HealthCare

Join to apply for the Operational Excellence Specialist role at Bayshore HealthCare

Job Title: Operational Excellence Specialist

Job Type: Permanent Full-Time

Location: Mississauga, Ontario

Work Environment: Hybrid (2-3 days per week at head office)

We are seeking a dedicated and detail-oriented Operational Excellence Specialist to join our team who will be pivotal in driving process improvements and efficiencies across BHCS branches. This individual will have a strong understanding of branch operations, particularly coordination and scheduling processes, and will work collaboratively with the Leadership, Transformation and Learning & Development Teams to support the identification and development of quality coordination and scheduling practices.

The incumbent with liaise with Area Directors and Client Service Managers (CSM) about branch operations and the opportunity for continuous improvement. By driving process improvements and fostering collaboration across branches, this role will directly contribute to the quality of care provided to our clients.

Duties & Responsibilities

The responsibilities of this role include, but are not limited to:

• Identify, analyze, and implement process improvements to enhance operational efficiency and effectiveness across BHCS branches while ensuring a positive client experience and improving employee satisfaction
• Collaborate with the Learning and Development, Project Management and Transformation Teams as well as leaders at branch level to understand their needs and ensure alignment with divisional and branch goals.
• Working with stakeholders, utilize data to identify trends, areas for improvement, and identify KPIs to measure the impact of implemented process improvements.
• Act as a subject matter expert in coordination, providing guidance and support to ensure effective collaboration and communication across BHCS and NSC functional divisions
  
  

Candidates Must Have

• Minimum 3-5 years of coordination experience within a health or home care setting
• Degree or diploma in Business Administration, Operations Management, Office Administration or a related field, or equivalent scheduling experience
• Experience with change management and/or process improvement would be an asset
  
  

Candidate Requirements

• Degree or diploma in Business Administration, Operations Management, Office Administration or a related field, or equivalent scheduling experience.
• Must be willing to travel to branches and to the National Service Centre in Mississauga if required. Access to a car and a driver’s license is required.
• A Vulnerable Sector Check (VSC) completed at their local municipal Police department.
• Only candidates selected to be moved forward in the recruitment process will be contacted by Bayshore’s Recruitment Team to schedule a conversation.
  
  

Primary Location

ON-Mississauga

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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