Operational Excellence – Project Delivery Manager (70309727)

Sodexo - Canada; Toronto; On-site; CAD 100,000 - 110,000; Full time

Job summary

A global leader in quality of life services is seeking an Operational Excellence - Project Delivery Manager in Toronto. In this role, you will lead project planning and execution for new accounts, ensuring seamless launches and high client satisfaction. The ideal candidate will have a Bachelor's degree, strong project management experience, and relevant certifications. This position offers a salary range of $100,000–$110,000 CAD and promotes flexible working environments with numerous growth opportunities.

Benefits

Flexible work environment

Competitive compensation & great employee benefits

Training and development programs

Countless opportunities for growth

Corporate responsibility & sustainability

Qualifications

• 3–5 years in project management, including risk analysis and client management.
• Experience with sales and contract support.
• PMP, Lean Six Sigma Black Belt, or Lean certification preferred.

Responsibilities

• Lead project planning and execution for new account mobilizations.
• Conduct risk assessments to mitigate operational risks.
• Collaborate across departments to ensure timely execution of mobilizations.

Skills

Strong communication

Project leadership

Analytical skills

Collaborative mindset

Solution-oriented mindset

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Project

Excel

Tableau

Power BI

DocuSign

SAP

Teams

Job description

Company Description

Salary Range: $100,000-110,000(CAD)

Grow your career with a company that shares your passion!Our Tech & Services divisionhas an exciting new opportunity to jointheSodexo team as our nextOperational Excellence - Project Delivery Manager.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services

Job Description

How You'll Make an Impact:

Are you a driven project leader passionate about optimizing operational performance? Sodexo Canada is seeking an Operational Excellence – Project Delivery Manager to lead project planning and execution for new account mobilizations and processes. In this dynamic role, you'll ensure seamless and compliant account launches by aligning cross-functional teams, assessing risks, and delivering data-driven insights that drive continuous improvement and client satisfaction.

You will collaborate closely with Sales, Operations, Facilities, IT, Marketing, and more, acting as a strategic project manager and centralized point of contact. Your leadership will help ensure new accounts launch smoothly, meet client expectations, and support Sodexo’s commitment to excellence.

Key Responsibilities

• Conduct comprehensive risk assessments to identify and mitigate contract, operational, or financial risks that could impact profitability or client satisfaction.
• Collaborate across departments to align strategies and ensure timely execution of new business mobilizations and rebids.
• Monitor new account performance, enforce accountability, and provide ongoing support during the critical early phases of contract delivery.
• Develop and implement tailored KPIs and dashboards to evaluate individual department performance within new contracts, delivering insights that drive continuous improvement.
• Create and manage detailed project and mobilization plans, ensuring alignment with client expectations and organizational goals.
• Serve as the primary point of contact for internal teams and clients during mobilizations, maintaining transparent communication and providing on-site leadership where needed.
• Lead the shift toward standardized, centralized mobilization processes, using digital tools and automation to enhance efficiency and contract compliance

Qualifications

What You'll Need to Succeed:

• Education: Bachelor's degree in Business Administration or related field preferred; equivalent experience considered.
• Experience: 3–5 years in project management, including risk analysis, client management, and cross-functional coordination; experience with sales and contract support.
• Certifications: PMP, Lean Six Sigma Black Belt, or Lean certification (preferred).
• Technical Skills: Proficiency with tools like Microsoft Project, Excel, Tableau, Power BI, DocuSign, SAP, Teams, and more.
• Key Strengths: Strong communication, project leadership, and analytical skills; collaborative and solution-oriented mindset.
• Language: Fluent in English; French an asset.
• Work Environment: Monday–Friday schedule with occasional evenings/weekends; travel 1–5x per year across Canada.

Additional Information

What MakesSodexoDifferent:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. Youbelongin a company that allows you toactwith purpose andthrivein your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshere
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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