Operation Management Trainee

Ryder; Ottawa; On-site; CAD 48,000 - 50,000; Full time

Job summary

A leading company in transportation and logistics is seeking an Operations Management Trainee to support management processes and drive customer satisfaction in Ottawa. This is a full-time position offering a competitive salary of CAD 48,000 to 50,000 annually, with excellent benefits and opportunities for growth.

Benefits

10 days of Paid Time Off upon hire

Excellent benefits package after 30 days

Retirement benefits including pension plan

Employee discount on Ryder stock

Safe and respectful work environment

Qualifications

• Bachelor's degree required.
• Minimum one year of customer service or issue resolution experience preferred.

Responsibilities

• Support shop management process and assist in cost savings.
• Provide quality customer interface and manage relationship activities.
• Ensure accurate PM scheduling and oversee technician work planning.

Skills

Detail oriented

Strong verbal communication skills

Time management skills

Mechanical skills

Flexibility

Interpersonal skills

Education

Bachelor's degree

Job description

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Job Description :

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Work Type: Full-time, permanent

Salary: $48,000 - $50,000 annually

Shift: 2:30pm to 11:00am on Monday to Thursday and 11:30am to 8:00pm on Friday.

Location: Ottawa, ON

Why Ryder:

• 10 days of Paid Time Off upon hire

• Excellent benefits package after 30 days (Medical, Dental & Vision)

• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)

• Employee discount of 15% on Ryder stock

• A safe, friendly and respectful work environment

• Ryder was recognized by Forbes as one of Canada's Best Employers in 2025

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

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Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.

• Strong verbal and written communication skills.

• Instills commitment to organizational goals.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Able to prioritize work.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Strong mechanical skills.

• Effective interpersonal skills.

• Excellent influencing skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.

• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.

• One (1) year or more customer service with issues resolution experience preferred.

DOT Regulated
No

Recruiter: Kathy Zhang:

Phone:[phone] ( this phone number can only receive text message or voicemail, we will respond to your questions asap)

Email: [e-mail]

Business Hours: M to F, 8:00am to 5:00pm EST

Job Category

Operations and Support

Compensation Information :

Thecompensationofferedto a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range :

Maximum Pay Range :

Ryder is an Equal Opportunity Employer :

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women,visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an onlinequestionnaire.Duringan interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughhttp://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder [e-mail] or800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.