Opérateur(trice) - Centre d'opération à distance / Operator - Remote Operations Center

Equans Services Canada & US; Montreal; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Group insurance

Group pension plan

Paid statutory holidays

Job summary

Equans Services Inc. operates a Remote Operations Center (ROC) in downtown Montreal, delivering remote monitoring and operation of client installations across North America. The ROC supports hospitals, energy networks, and large facilities with continuous, energy-efficient operation.

The role emphasizes autonomy, strong customer service, and the ability to work across shifts in a continental schedule. French mastery and English proficiency are required for multi-client communication.

Qualifications

• Authorized to work in Canada.
• Five years of experience operating building mechanical equipment.
• Ability to learn new platforms and integrated systems.
• Strong customer service mindset and professionalism.

Responsibilities

• Maintain continuous connection to Building Management Systems (BMS) for all clients.
• Monitor equipment and district energy networks.
• Respond to alarms and take action within the BMS to prevent failures.
• Understand client contracts to ensure compliance and service.
• Receive and manage customer calls and emergencies.
• Draft SOPs and conduct root cause analyses of failures.

Skills

Autonomy

Team spirit

Leadership

Customer service

Education

DEP/DEC or related training

Tools

Building Management Systems (BMS)

Job description

Equans is looking for an Operator - Remote Operations Center based in our downtown office!

The Equans group is a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working on 5 continents. Equans is a Bouygues group company.

Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy, industrial and digital transitions. Equans is a Bouygues group company.

Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings, manage their facilities efficiently and reduce their carbon footprint.

We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.

Our core offerings are focused on the following areas:

• Integrated Asset and facilities management;
• Operation and maintenance of buildings and equipment (including district heating and cooling);
• Energy efficiency solutions and execution of decarbonization roadmaps;
• Building automation and systems;
• Solutions for transportation and mobility.

To learn more, visit www.equansservices.com/en

Job Summary

EQUANS Services Inc. operates a Remote Operations Center (ROC) located at its head office in downtown Montreal. This center ensures the remote monitoring and operation of technical installations for clients located across North America. These clients include hospitals, district energy networks, power generation plants, commercial buildings, laboratories, university campuses, and more.

These clients entrust Equans with the management and operation of their electromechanical infrastructure, and the ROC supports these contracts both technically and operationally. Through remote connectivity and a technological platform, ROC operators ensure the proper functioning of installations during their shifts. This role is crucial to maintaining equipment performance for clients, as well as ensuring the health and comfort of occupants. It also plays a key role in energy efficiency.

Autonomy and customer service are very important qualities for this position.

The schedule follows a continental model (seven (7) 12-hour shifts over a two (2) week period), rotating between day and night shifts.

Responsibilities

Description

• Maintain continuous connection to Building Management Systems (BMS) for all contracted clients;
• Monitor equipment and district energy networks;
• Track automated alarms from various platforms and respond to each one;
• Take action within the BMS to prevent potential failures;
• Understand each contract between clients and Equans to ensure maximum compliance;
• Receive and manage customer calls;
• Operate equipment remotely to maximize lifespan and optimize energy efficiency;
• Produce event reports highlighting key occurrences during the shift;
• Work with local teams to resolve urgent situations;
• Manage emergencies;
• Act as the main point of contact with all stakeholders during the shift;
• Make recommendations to the immediate supervisor regarding system operation improvements and quality;
• Diagnose operating issues with equipment under their responsibility;
• Draft standard operating procedures (SOPs);
• Conduct root cause analyses of failures;
• Perform technical-administrative tasks as required;
• Carry out any other related duties required by the role or assigned by the supervisor.

Requirements

• Must be authorized to work in Canada;
• Ability to pass all background checks and security screenings;
• Vocational diploma (DEP), college diploma (DEC), and/or training in a related field;
• Preferred profiles:
  • Stationary Engineer Certificate issued by Emploi Québec;
  • Building mechanics technician and/or instrumentation and control technician;
  • Mechanical engineer specialized in building systems;
• Five (5) years of experience as an operator of building mechanical equipment;
• Autonomy; ability to work independently and as part of a team;
• Energy, team spirit, and leadership;
• Good judgment and attention to quality workmanship;
• Customer service mindset and professionalism; ability to maintain relationships with suppliers and clients;
• Strong technical skills in building mechanics;
• Ability to learn new technological platforms and integrated systems;
• Serving both Canada and the United States, we must ensure that our services are delivered in the appropriate language, guaranteeing smooth communication tailored to their needs.
• Level of spoken and written French: Mastery
• Level of spoken and written English: Advanced
• Frequency of English use: Regular

What Equans Offers You

• Group insurance from your first day of work;
• A group pension plan;
• Paid Statutory Holidays;
• Balance between work and personal life;
• Professional and personal development in a company experiencing strong growth;
• A positive working environment characterized by competence, responsibility and innovation;
• Competitive terms of employment and excellent benefit schemes;
• A diverse workplace regarding gender, age and cultural background. We believe in the importance of diversity and inclusion.

Equal employment opportunity

Equans Services adheres to the principles of employment equity and values diversity and inclusion. We therefore encourage applications from all individuals, including women, Indigenous peoples, persons with disabilities, and individuals of all backgrounds and identities. We are committed to providing a respectful, accessible, and equitable work environment where everyone can thrive and contribute to our collective success.

Comment

Does this challenge interest you? We would like to get to know you and we thank everyone who applies.