OPEN : ServiceNow System Administrator

Rodan Energy Solutions; Oshawa; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A technology services company in Oshawa seeks a ServiceNow System Administrator to manage their ServiceNow platform and ensure smooth operations. The ideal candidate has at least 3 years of experience and proficiency in JavaScript, with a strong understanding of ITIL processes. This role offers a hybrid work environment with flexibility, aiming to promote a diverse team and inclusive workplace.

Qualifications

• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Proficiency in JavaScript; knowledge of HTML, CSS, and AngularJS is a plus.
• ITIL certification is a plus.

Responsibilities

• Maintain the health, performance, and integrity of the ServiceNow platform.
• Manage user accounts, roles, and access controls.
• Support ITIL processes like Incident, Problem, and Change Management.

Skills

ServiceNow Platform Expertise

JavaScript proficiency

Excellent communication skills

Experience with Flow Designer

Knowledge of ITIL processes

Integration skills with REST/SOAP APIs

Job description

We are currently requesting resumes for the following position: ServiceNow System Administrator

Resume Due Date: Friday, August 01, (5:00 PM EST)

Job ID: 25-

Number of Vacancies: 1

Level: MP5

Duration: 14 Months

Hours of Work: 35 Hours per week

Location: CHQ, Oshawa

Work Mode: Hybrid – 3 days remote

Job Overview

• A ServiceNow Systems Administrator is responsible for managing and maintaining an organization’s ServiceNow platform to ensure smooth operation and performance.
• Core Technical Responsibilities
• Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform.
• User and Role Management: Manage user accounts, roles, and access controls.
• Incident, Problem, and Change Management: Support ITIL processes like Incident, Problem, Change, Request, and Release Management.
• CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Integration Support: Assist with integrations between ServiceNow and other systems using APIs and web services. Support ATF framework.

Qualifications

• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Excellent communication skills.
• Experience with Flow Designer, IntegrationHub, and Performance Analytics.
• Familiarity with ITSM, HRSD, SAM, HAM, ITOM, ITAM, SPM modules; exposure to multiple modules is preferred.
• ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog.
• Scripting: Proficiency in JavaScript; knowledge of HTML, CSS, and AngularJS is a plus.
• Database Concepts: Familiarity with relational databases and data structures.
• ITIL Framework: Understanding of ITIL processes; ITIL certification is a plus.
• Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow.
• Integration Skills: Experience with REST/SOAP APIs and third-party integrations.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to Indigenous Peoples, racialized individuals, persons with disabilities, and women. We aim to build a diverse team that reflects the communities we serve, enhancing our ability to meet their needs. We are committed to an inclusive and accessible work environment and invite all qualified individuals to apply, offering accommodations during the application, interview, and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.