Open Media Studio Success Manager

GroupM; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A global media collective in Toronto is looking for a strategic architect to drive client success within their Open Media Studio ecosystem. This role requires expertise in crafting compelling narratives and high-level solution designs that resonate with clients. The ideal candidate will have a Bachelor's degree, strong project management skills, and knowledge in AI/ML, fostering important client relationships and enhancing data strategy adoption.

Benefits

Competitive medical insurance

Group retirement plans

Significant paid time off

Mental health awareness days

Qualifications

• Strong project management skills, with the ability to manage multiple projects.
• Experience in the creative or agency world is preferred.
• Knowledge of AI and machine learning concepts is required.

Responsibilities

• Develop and articulate strategic narratives utilizing Open Media Studio.
• Lead the high-level solution design for client engagements.
• Cultivate and maintain strong, trusted advisor relationships with clients.
• Proactively identify challenges and escalate issues.
• Work closely with cross-functional teams to ensure the feasibility of solutions.

Skills

Project management

Client relationship management

Strategic thinking

AI/ML knowledge

Education

Bachelor's degree in marketing, advertising, computer science or related

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values :

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust .
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise .

Choreograph :

Choreograph is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.

We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising.

We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.

Impact

In this highly visible and influential role, you will be the strategic architect of our clients' success within the Open Media Studio ecosystem. You will command the room with your deep understanding of both client challenges and our cutting-edge approach and solutions, crafting compelling narratives and high-level solution designs that resonate. Your ability to proactively identify and escalate issues, coupled with your strategic foresight, will ensure seamless client journeys and maximize the value derived from their investment in Choreograph's capabilities. You will directly contribute to strengthening client relationships and driving the adoption of innovative data strategies.

Key Accountabilities

Strategic Narrative & Solution Design : Develop and articulate compelling strategic narratives utilizing Open Media Studio, translating complex the repetitive, technical and strategic into clear business value propositions for clients.

High-Level Solution Architecture : Lead the high-level solution design for client engagements, ensuring that Open Media Studio deployments align with overarching client strategies and business objectives.

Client Relationship Management : Cultivate and maintain strong, trusted advisor relationships with key client team stakeholders, acting as the primary strategic point of contact for Open Media Studio initiatives.

Issue Identification & Escalation : Proactively identify potential challenges and roadblocks in Open Media Studio engagements, effectively escalating issues and collaborating with internal teams (including the Enablement Manager) to drive swift resolution.

Cross-Functional Collaboration : Work in close partnership with the Enablement Manager, wider Choreograph team, and agency client teams to ensure strategic solution designs are technically feasible and deliverable.

Performance & Value Articulation : Clearly communicate the impact and return on investment (ROI) of Open Media Studio solutions to clients, demonstrating how our capabilities drive their business growth.

Thought Leadership : Support thought leader in data-driven marketing and media solutions, guiding clients on evolving industry trends and the strategic application of the Open Media Studio.

This position offers an unparalleled opportunity to influence the strategic direction of our most important client relationships. You will be instrumental in shaping how our clients leverage the Open Media Studio solidifying WPP Media's reputation as a strategic partner and innovator in the data and technology space.

Communication

External :

Communicate with data, measurement and media partners.

Communicate with clients who are engaging with OMS.

Internal :

Communicate with client service teams, internal Choreograph teams and global specialist / engineering teams as required.

Job Requirements :

Bachelor's degree in marketing, advertising, computer science, or a related field.

Proficient with all media, planning and measurement solutions.

Comfortable with and curious in AI / ML / Agentic solutions.

Knowledge of AI and machine learning concepts.

Strong project management skills, with the ability to manage multiple projects simultaneously.

Experience in the world of Creative / Agency

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice ( https : / / www.wppmedia.com / pages / privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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