Open Learning Faculty Member (Web): MKTG 4411: Services Marketing - (03027.558)

Thompson Rivers University; Kamloops; Remote; CAD 30,000 - 50,000; Part time

Job summary

Thompson Rivers University is seeking an Open Learning Faculty Member for MKTG 4411: Services Marketing. The role involves guiding students in a collaborative online environment, marking assignments, and facilitating learning. Candidates should possess a Doctorate or Master's in Marketing and demonstrate effective teaching skills. This position offers flexible teaching opportunities with a focus on student success and engagement.

Qualifications

• Doctorate or Master's in Marketing with teaching experience required.
• Proven course facilitation skills and knowledge of educational technologies.

Responsibilities

• Initiate and maintain contact with students, respond to queries.
• Mark assignments and provide prompt feedback.

Skills

Teaching

Customer Focus

Facilitation Skills

Knowledge of Educational Technologies

Education

Doctorate in Marketing

Master’s in Marketing

Tools

Learning Management Systems

Job description

Open Learning Faculty Member (Web): MKTG 4411: Services Marketing - (03027.558)

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Application Restrictions

Open to both Internal and external

Job Type

Open Learning Faculty Member

Posting In effect from

15/5/2025

Closing Application Date

29/5/2025

OLFM Type

Teaching Allocation Percentage (TAP)

50%

Anticipated Start Date

2/6/2025

Position End Date (If Applicable)

DUTIES

Students examine the important issues facing service providers and the successful implementation of a customer focus in service-based businesses. Topics include an overview of services marketing; understanding the customer in services marketing; standardizing and aligning the delivery of services; the people who deliver and perform services; managing demand and capacity; and promotion and pricing strategies in services marketing.

Open Learning Faculty Members are teaching staff in the Open Learning division of TRU, and the role of the Open Learning Faculty Member is to actively encourage, support and guide students toward success in their academic studies. Open Learning Faculty Members must be skilled in teaching, fully knowledgeable of the subject matter and demonstrate a positive, open, and caring attitude in all interaction with students.

Responsibilities of the Open Learning Faculty Member (Web) include but are not limited to:

• Administrative set up and record keeping.
• Initiating and maintaining regular contact with the student as specified in the collective agreement.
• Responding to all student queries by phone, e-mail, or other method as appropriate within the time frame outlined in the collective agreement.
• Marking all assignments, posting results, and providing prompt feedback
• Marking exams and posting results

We anticipate 5 - 15 students in this course per year. These numbers are only estimates and actual numbers for the course may be greater or less than the estimated numbers.

QUALIFICATIONS

• Doctorate degree with a specialization in marketing, master’s degree with a specialization in marketing may be considered if the candidate has substantial teaching experience.
• On-going record of research and/or teaching scholarship in the form of peer-reviewed publications in the marketing area during the past five years.
• Proven course facilitation skills in a face-to-face or distance delivery environment, including the ability to respond quickly, accurately, and cordially to student questions; to coordinate student group work and mediate any academic or interpersonal problems; and mark assignments and exams in a timely and consistent manner.
• Have direct experience working with current educational technologies, tools and Learning Management Systems

The Open Learning Faculty Member must:

• Be knowledgeable and experienced in the subject matter of the course.
• Have received training or have successful experience in the active facilitation of learning in a collaborative online environment.
• Have direct experience working with current educational technologies, tools, and Learning Management Systems
• Have demonstrated knowledge of effective pedagogy in the use of current educational technology and tools.
• Have demonstrated skills and abilities in the delivery of flexible learning materials, the application of instructional technology and in the application of adult learning principles.

The pay for Open Learning Faculty Members varies based on several factors including the number of students in the course, the type of work, the type of course and the number of assessments completed by students in the course. The total pay includes amounts based on hourly rates as well as set dollar amounts for certain types of work. For more information, please refer to the TRU/TRUOLFA Collective Agreement:https://www.truolfa.ca/assets/documents/Collective Agreement_2019_2022.pdf

Pay Band

Location

BC CA (Primary)

Qualified TRUOLFA applicants will be given first consideration filling this post

# of Hires Needed

1

Organizational Unit

Thompson Rivers University -> Open Learning -> Program Delivery

Diversity and Inclusion Commitment:

Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.