Open Jobs Stage Experience Lead - Full Time (266710)

Sephora; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

Sephora is hiring a full-time Stage Experience Lead to oversee sales performance across various departments. This role will focus on client experience, team leadership, and store events, requiring proven communication and management skills. As a leading beauty retailer, Sephora offers a dynamic work environment filled with talented individuals and opportunities for professional growth.

Benefits

Discounts on products

Gratis products

Exclusive brand events

Training and career development

Qualifications

• 1-3 years of experience in a similar role or equivalent internal experience.
• Excellent communication skills to influence business partners.
• Ability to build teams by attracting and developing store leaders.

Responsibilities

• Oversee sales floor departments including Beauty, Skincare, Fragrance, and Haircare.
• Ensure team executes Sephora's selling model and addresses client feedback.
• Assist in in-store events and monitor team performance.

Skills

Customer Service

Team Leadership

Sales Performance

Communication Skills

Event Planning

Job description

Store Name / Number : AB-Market Mall (0512)

Address : 3625 Shaganappi Trail NW Calgary AB T3A 0E2 Canada (CA)

Full Time / Part Time : Full Time

Position Type : Regular

You'll love working here

The Stage Experience Lead - Full Time will oversee all sales floor departments within a specific Sephora location. This includes areas such as Beauty, Skincare, Fragrance, & Haircare, or a combination of these. An Assistant Manager Client Experience is responsible for ensuring team members execute Sephora's selling model and provide outstanding client service to achieve and exceed company objectives.

• Client Experience: Ensure all team members properly execute Sephora's selling model. Support timely responses to client feedback per department. Partner with direct managers to address client-related issues via feedback tools or client service hotlines.
• Embracing Innovation: Support training in all Client Interactive Technologies.
• Event Management: Assist in in-store events to meet store goals and client needs.
• Performance Assessment & Development: Monitor and coach performance, ensure timely feedback, and participate in regular check-ins with direct reports.
• Entrepreneurial Spirit: Demonstrate understanding of sales performance and business opportunities.

We'd love to hear from you if

• You have 1-3 years of experience in a similar role or equivalent internal experience.
• You possess excellent communication skills and can influence business partners at all levels.
• You have proven ability to build teams by attracting and developing talented store leaders.

While at Sephora, you'll enjoy

• The people: Work with industry-leading talent you can be proud of.
• The perks: Enjoy discounts, gratis products, and exclusive brand events.
• The education: We invest heavily in training to help you build your career and achieve your professional goals.

Key Skills

Customer Service, Team Leadership, Sales Performance, Communication Skills, Event Planning