Open Jobs Stage Experience Lead - Full Time (265171)

Sephora; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the beauty industry is seeking a Stage Experience Lead for its Ottawa location. This full-time role involves overseeing sales departments and ensuring an outstanding client experience. Ideal candidates have retail management experience, exceptional communication skills, and the ability to train and develop staff to meet sales goals.

Benefits

Discounts on products

Free products

Exclusive brand events

Extensive training

Qualifications

• 1-3 years of experience in a similar role.
• Excellent verbal and written communication skills.
• Ability to develop talented store leaders.

Responsibilities

• Oversee all sales floor departments at the Sephora location.
• Ensure team execution of Sephora's selling model and client service.
• Monitor performance and coach team members.

Skills

Communication

Leadership

Sales Performance

Job description

Store Name / Number : ON-St Laurent (1670)

Full Time / Part Time : Full Time

Position Type : Regular

You'll love working here

The Stage Experience Lead - Full Time will oversee all sales floor departments within a specific Sephora location. This includes Beauty, Skincare, Fragrance & Haircare, or a combination of these areas. An Assistant Manager Client Experience is responsible for ensuring team members execute Sephora's selling model and provide outstanding client service to meet and exceed company objectives.

• Client Experience: Ensure all on-stage cast properly execute Sephora's selling model. Support timely responses to client feedback per department. Partner with the direct manager to address client-related issues via feedback tools or direct feedback from clients.
• Embracing Innovation: Support all staff being trained in Client Interactive Technology.
• Event Management: Support in-store events to help achieve store goals and meet client needs.
• Performance Assessment & Development: Monitor and coach performance within the assigned area. Ensure timely feedback and follow-up. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit: Demonstrate understanding of sales performance and business opportunities.

We'd love to hear from you if

• You have 1-3 years of experience in a similar role at a comparable store or equivalent internal experience.
• You possess excellent verbal and written communication skills and can influence business partners at all levels clearly and concisely.
• You have a proven ability to attract and develop talented store leaders who can train staff to drive sales and deliver excellent client service.

While at Sephora you'll enjoy

• The people: Work with industry-leading talent you can be proud of.
• The perks: Enjoy discounts, free products, and exclusive brand events.
• The education: Receive extensive training to build your personalized career plan and achieve professional goals.

Key Skills

Ab Initio, Administration and Accounting, Android, Bid Management, Inventory Management, Embedded C