Open Jobs Senior Manager, Labour Relations

Sephora; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading beauty retailer is seeking a Senior Manager Labour Relations in Toronto. This role will shape labour relations strategy, empower leaders, and manage risks across Canadian operations. The ideal candidate will have over 12 years of experience in labour relations, a deep understanding of Canadian laws, and exceptional strategic and communication skills. This position promotes a hybrid working model with inclusive benefits.

Benefits

Employee Assistance Program

Flexible hours

Gift of Giving Program

Access to LVMH community

Qualifications

• 12+ years of progressive experience in labour relations.
• Deep understanding of Canadian federal and provincial labour laws.
• Exceptional strategic thinking skills.

Responsibilities

• Collaborate with the VP of Labour Relations on strategic direction.
• Develop and implement national labour relations strategies.
• Monitor labour relations trends for compliance.

Skills

Strategic leadership in labour relations

Bilingual (English and French)

Problem-solving capabilities

Conflict resolution skills

Analytical skills

Education

Bachelors degree in labour relations, human resources, law or a related field

Job description

Overview

Job Type: Full Time

Function: Human Resources

Address: 160 Bloor Street East 11th Floor Toronto ON

Work Option: Hybrid

At Sephora Canada we are passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities in our differences, our experiences and in the spirit of our employees.

About the role

As the Senior Manager Labour Relations you’ll be at the forefront of shaping Sephora’s labour relations strategy across our Canadian operations. This is a high-impact leadership role where you’ll champion initiatives that elevate the employee experience, empower leaders, and proactively manage labour-related risks. You’ll have the opportunity to influence culture, drive strategic change and make a meaningful difference in how we support our teams across the country.

What you’ll do

• Collaborate with the VP of Labour Relations and cross-functional partners in HR, Legal, and Operations to set strategic direction
• Identify and address emerging labour risks using data trends and legislative insights to guide proactive solutions
• Provide expert guidance to senior leaders on complex labour issues including policy alignment, compliance and risk mitigation
• Develop and implement national labour relations strategies that align with business goals and workforce trends
• Design and deliver enterprise-wide training programs to strengthen leadership capabilities in fostering positive workplace relations
• Act as the primary labour relations advisor for Canadian retail leadership offering strategic counsel on engagement, compliance, and risk
• Lead cross-functional efforts to conduct workplace assessments, engagement audits and targeted interventions that address potential risks
• Monitor labour relations trends, legislative developments and industry practices to ensure forward-looking and compliant strategies
• Facilitate advanced training for leaders on effective communication, workplace relations and labour awareness
• Serve as a strategic leader in crisis situations ensuring timely, compliant and effective resolution
• Oversee the development of labour-related policies that reflect legal standards, company values and operational needs
• Build trusted relationships with field leadership to promote transparency and a shared commitment to a positive employee experience
• Partner with Total Rewards, Talent and Legal teams to assess the labour impact of major initiatives and support execution readiness
• Represent Sephora in high-profile labour relations matters including collective bargaining and external agency interactions as needed

What you’ll bring

• 12+ years of progressive experience in labour relations with a proven track record of strategic leadership in complex multi-jurisdictional environments
• Deep understanding of Canadian federal and provincial labour laws and regulations
• Bachelors degree in labour relations, human resources, law or a related field preferred
• Demonstrated ability to shape enterprise-wide strategy, influence senior leadership and deliver measurable outcomes
• Experience in high-stakes negotiations, conflict resolution and crisis management
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Exceptional strategic thinking and problem-solving capabilities
• Outstanding communication and executive presence with the ability to influence at all levels of the organization
• Strong analytical skills with the ability to interpret complex data to support decision-making
• High integrity, discretion and professional judgment in handling sensitive matters
• English and French bilingualism preferred

Why you’ll love working here

• Be part of a unique culture and family of passionate and inspiring individuals
• Work alongside the best talent in the industry and people you’ll be proud to work with
• Access to the global community of luxury group LVMH for endless career opportunities
• Gift of Giving Program (matched donations through Benevity) and opportunities to support causes
• Benefits you can mix and match depending on your needs
• Employee Assistance Program for additional support
• Resources to support mental, financial, physical and social well-being
• Holidays, time off, flexible hours to support work-life balance
• Incredible swag, free product gifts and discounts with brand partners

Sephora Canada strongly believes in equal opportunity in employment and advancement. Our goal is to be inclusive, diverse and representative of the communities where we work, while creating an environment where every person can belong, grow and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise) or other protected characteristics can be made at any stage of the recruitment process and during employment by contacting our People team.

Required Experience: Senior Manager

Vacancy: 1