Onsite Service Technician - Waterloo, IA

Xerox Corporation; Waterloo; On-site; CAD 50,000 - 70,000; Full time

Job summary

Xerox Corporation seeks an Onsite Service Technician in Waterloo to provide outstanding customer service and manage equipment maintenance. The role requires electromechanical skills for repairs and a focus on client satisfaction, enhancing the customer experience through effective communication and training.

Benefits

Opportunities for career growth

Full medical, dental, vision coverage

Paid time off, holidays, and personal days

Qualifications

• Experience with electrical circuits and electromechanical systems.
• Previous roles in related fields like HVAC or as an Electrician.
• Strong time management and reliability are critical.

Responsibilities

• Provide outstanding service per customer SLA.
• Repair devices using electromechanical skills.
• Manage maintenance and supply inventories for equipment.

Skills

Electromechanical experience

Troubleshooting electrical circuits

Superior time management

Reliability

Safety around electrical components

Job description

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more at www.xerox.com.

We're an industry leader rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

Primary Responsibilities :

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) to manage customer relations and optimize satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, online, and in-house to help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary contact and managing all maintenance, production, and supply inventories of assigned equipment.
• Communicate effectively with on-site clients regarding equipment status and engage Xerox support as needed.
• Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.

Skills and Qualifications :

• Electromechanical experience including troubleshooting electrical circuits with a multimeter and reading electrical schematics. Past roles could include HVAC / Cable Internet technician, Electrician, Automotive Mechanic, or Military / Veteran experience.
• Superior time management skills and reliability. Punctuality and dependability are highly valued.
• Valid driver's license and appropriate insurance coverage. A Motor Vehicle Record (MVR) check will be conducted.
• This position requires physical activity including lifting up to 50 pounds, walking, standing, squatting, bending, and driving over 50% of the workday. Safety around electrical components is paramount.

First 60 Days Success Indicators :

• Complete new hire and technical training successfully.
• Understand our company and customer service culture.
• Meet call load, territory, and client satisfaction expectations.
• Gain comprehensive knowledge of equipment and inventory needs.
• Independently complete service calls accurately.

Additional Benefits :

• Opportunities for career growth within a supportive environment.
• Full medical, dental, vision coverage, wellness credits, HSA contributions, and 401k matching.
• Paid time off, holidays, and personal days.

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Service Technician • Waterloo, Region of Waterloo, Canada