Onsite Service Technician - Montreal, QC

Xerox; Montreal; On-site; CAD 31,000 - 64,000; Full time

Job summary

An established industry player is seeking dedicated service technicians to enhance customer satisfaction in their Technical Services division. This role involves providing exceptional service, managing customer relationships, and utilizing electro-mechanical skills to repair devices. The company offers comprehensive training and a supportive culture, ensuring you are well-equipped to succeed. With opportunities for career growth and a focus on employee well-being, this position is perfect for those looking to make a meaningful impact while advancing their careers in a dynamic environment. Join a team that values dependability and excellence!

Benefits

Full medical/dental/vision

Wellness credits

401k matching

Paid time off

Holidays and personal days

Qualifications

• Experience in electro-mechanical roles, HVAC, or as a technician is preferred.
• Strong time management and reliability are crucial for success.

Responsibilities

• Provide outstanding service and manage customer relations effectively.
• Repair devices using electro-mechanical skills and troubleshoot systems.

Skills

Electro-mechanical experience

Time management skills

Reliability

Ability to lift 50 pounds

Troubleshooting electrical circuits

Education

High school diploma or equivalent

Job description

General Information

City Montréal
State/Province Quebec
Country Canada
Department TECHNICAL_SERVICE_ENGINEERING
Date Friday, April 11, 2025
Working time Full-time
Ref# 20035611
Job Level Individual Contributor
Job Type Experienced
Job Field TECHNICAL_SERVICE_ENGINEERING
Seniority Level Entry Level
Currency CAD - Canada - CA
Annual Base Salary Minimum 31,800
Annual Base Salary Maximum 63,600

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications:

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Able to actively and correctly complete service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.

With Our Technology, Build Your Future at Xerox. Apply Now!

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