Onsite Service Engineer L2 CA

Excis Compliance; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Excis Compliance is seeking a proactive Desktop Support Technician to join their dynamic team in Montreal. The role involves providing IT support for various devices and managing IT assets across multiple locations. With a focus on customer service and technical expertise, you'll play a crucial role in enhancing operational success within a supportive work environment. Ideal candidates will have 4-5 years of experience and a strong foundation in IT support.

Benefits

Competitive compensation

Supportive growth-oriented culture

Continuous learning opportunities

Qualifications

• 4-5 years IT support experience with Windows 10, macOS, and Microsoft Office.
• Experience supporting printers and AV systems, asset management, and reporting tools.
• Ability to lift 50 lbs; valid driver's license required.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes, warranty repairs, and asset management.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

Customer Service

Communication

Organization

Multitasking

Documentation

Networking Basics

Education

MCP and/or A+ certifications

Job description

Join to apply for the Onsite Service Engineer L2 CA role at Excis Compliance

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Join to apply for the Onsite Service Engineer L2 CA role at Excis Compliance

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive / VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

Requirements

What You Need :

• 4–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred : Experience in automotive manufacturing, MCP and / or A+ certifications, and background in help desk or call center environments.

Why Join Us ?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Canada and be at the forefront of IT support excellence!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

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Service Engineer • Montreal, Montreal (administrative region), Canada