Onsite IT Technician - Tier 1 Support & Campus AV

Global University Systems; Niagara Falls; Hybrid; CAD 55,000 - 62,000; Full time

Benefits offered by this job

RRSP matching

3 weeks of vacation

7 paid sick days per year

3 personal days per year

Extended Health and Dental coverage

Job summary

Global University Systems operates the University of Niagara Falls Canada (UNF), an onsite IT department seeking an IT Technician (Tier 1) to support faculty, staff, and students. The role covers hardware/software troubleshooting, endpoint deployment, and AV/ classroom tech support.

The ideal candidate will handle onboarding, asset management, and incident resolution through the IT service desk, ensuring secure, reliable, and responsive IT services campus-wide.

Qualifications

• Academic background in Computer Science/IT (technical diploma/post-secondary education).
• Understanding of Computer Systems & Networking.
• Strong problem solver with excellent troubleshooting skills.
• Experience with Microsoft 365 and user accounts is beneficial.

Responsibilities

• Provide Tier 1 technical support to faculty, staff, and students in person, remotely, by phone, and via the IT service desk.
• Install, configure, deploy, troubleshoot, and maintain Windows and macOS devices and approved software.
• Support Microsoft 365, user accounts, passwords, MFA, SSO, email, and basic access-related issues.

Skills

Problem solving

Customer service

Communication

Flexible schedule

Education

Technical diploma / IT

OEM certifications

Tools

Office 365

VOIP experience

Helpdesk ticketing system

Job description

Global University Systems operates the University of Niagara Falls Canada (UNF), an onsite IT department seeking an IT Technician (Tier 1) to support faculty, staff, and students. The role covers hardware/software troubleshooting, endpoint deployment, and AV/ classroom tech support.

The ideal candidate will handle onboarding, asset management, and incident resolution through the IT service desk, ensuring secure, reliable, and responsive IT services campus-wide.