IT Technician

University of Niagara Falls Canada; Niagara Falls; Hybrid; CAD 55,000 - 62,000; Full time

Benefits offered by this job

RRSP matching

3 weeks of vacation

7 paid sick days per year

3 personal days per year

Extended Health and Dental coverage

EFAP

Lifestyle Spending Account (LSA)

Job summary

University of Niagara Falls Canada (UNF) is hiring an IT Technician (Tier 1) to support faculty, staff, and students onsite at our Niagara Falls campus. The role covers hardware/software troubleshooting, endpoint deployment, Microsoft 365 support, and asset management.

The candidate will assist with AV, classroom tech, and student residence IT, while helping onboarding/offboarding and incident response. Flexible schedule and a customer-focused approach are valued.

Qualifications

• Academic background in Computer Science/IT (technical diploma/post-secondary)
• Understanding of computer systems & networks
• Strong problem solving and troubleshooting skills
• Superior customer service and communication skills
• Experience with Office 365 and VOIP
• Familiar with Helpdesk Ticketing System
• Flexible schedule (evenings/weekends possible)

Responsibilities

• Provide Tier 1 IT support to faculty, staff, and students in person, remotely, by phone, and through the IT service desk.
• Install, configure, deploy, troubleshoot, and maintain laptops, desktops, printers, peripherals, and approved software across Windows and macOS.
• Support Microsoft 365, user accounts, passwords, MFA, SSO, email, and basic access-related issues.
• Diagnose and resolve hardware, software, printing, Wi‑Fi, wired network, and endpoint connectivity issues.
• Provide Classroom AV and technology support for instructor workstations, displays, projectors, and teaching tech.
• Provide onsite IT support at student residences, including troubleshooting Wi‑Fi/network connectivity and university‑managed devices.
• Support employee onboarding/offboarding, including device prep, deployment, collection, accounts, and equipment reassignment.
• Maintain IT asset inventory and assist with device lifecycle management, repairs, and vendor coordination.
• Manage Tier 1 incidents and service requests through ITSM/help desk, escalating Tier 2/3 as needed.
• Identify cybersecurity concerns, including phishing, malware, compromised accounts, and suspicious activity.
• Provide tech support for campus offices, labs, meetings, events, classrooms, and other environments.
• Maintain technical documentation, knowledge-base articles, troubleshooting guides, and SOPs.

Job description

Salary Range: $55,000.00 To $62,000.00 Annually

Position Job Title: IT Technician
Location: University of Niagara Falls Canada (Onsite Position)
Reports To: IT Manager
Salary Range: $55,000 - $62,000

Innovation Flows Here.

Officially opening its doors in 2024, the University of Niagara Falls Canada (UNF) is an innovative and digitally oriented institution that prepares graduates for leadership in the digital world. We believe in delivering programs that provide a direct pathway to meaningful careers in high-demand industries. UNF is part of the Global University Systems Canada group of institutions and Global University Systems, an international network of higher education institutions.

Our location

Our campus is located in historic downtown Niagara Falls. Beyond being Canada’s #1 travel destination, Niagara Falls is a small vibrant city that offers up a slice of metropolitan living at a different pace. From world-class dining and entertainment options to luxury shopping and cultural experiences. Our location offers the amenities of a large urban centre within a comfortable, liveable community.

Position Overview

The IT Technician (Tier 1) provides frontline technical support to faculty, staff, and students across the University of Niagara Falls Canada. The position is responsible for supporting day-to-day IT operations, including hardware and software troubleshooting, endpoint deployment and maintenance, Microsoft 365 support, user account assistance, network connectivity, printing, and IT asset management.

The role also provides technical support for classroom and audiovisual (AV) technologies, university offices and labs, and student residences, including onsite troubleshooting when required. The IT Technician supports employee onboarding and offboarding, responds to incidents and service requests through the IT service desk, and escalates complex technical or cybersecurity issues to senior IT personnel.

The position plays an important role in maintaining reliable, secure, and responsive IT services while delivering a high level of technical support and customer service to the university community.

Primary Purpose

• Provide Tier 1 technical support to faculty, staff, and students in person, remotely, by phone, and through the IT service desk.


• Install, configure, deploy, troubleshoot, and maintain university laptops, desktops, printers, peripherals, and approved software across Windows and macOS environments.


• Support Microsoft 365, user accounts, passwords, MFA, SSO, email, and basic access-related issues, escalating privileged or complex requests as required.


• Diagnose and resolve hardware, software, printing, Wi‑Fi, wired network, and endpoint connectivity issues.


• Provide Classroom AV and technology support, including instructor workstations, displays, projectors, presentation systems, and other teaching technologies.


• Provide onsite IT support at student residences, including troubleshooting Wi‑Fi/network connectivity, university‑managed devices, and other supported technology.


• Support employee onboarding and offboarding, including device preparation, deployment, collection, account/access coordination, and equipment reassignment.


• Maintain accurate IT asset inventory and assist with device lifecycle management, hardware refreshes, repairs, and warranty/vendor coordination.


• Manage Tier 1 incidents and service requests through the ITSM/help desk system, maintaining appropriate documentation and escalating Tier 2/3 issues when required.


• Identify and elevate cybersecurity concerns, including phishing, malware, compromised accounts, and suspicious activity.


• Provide technical support for university offices, labs, meetings, events, classrooms, and other campus technology environments.


• Maintain technical documentation, knowledge‑base articles, troubleshooting guides, and standard operating procedures.


• Participate in IT projects, software deployments, classroom upgrades, preventative maintenance, and other technology initiatives as assigned.


• Follow university IT, cybersecurity, data protection, software licensing, and acceptable‑use policies.

Position Requirements

• Ability to work on a flexible schedule.


• Academic background in Computer Science/IT (technical diploma/post‑secondary education)


• Understanding of Computer Systems & Networks


• Strong Problem solver with excellent troubleshooting skills


• Superior customer service and communication skills


• Be available to work on a flexible schedule (evenings and weekends are a possibility)


• 1+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.


• OEM certifications


• Experience with Office 365 and VOIP phone experience


• Familiar with Helpdesk Ticketing System

What we Offer

• RRSP matching


• 3 weeks of vacation


• 7 paid sicks days per year


• 3 personal days per year


• Extended Health and Dental coverage, Emergency Medical Travel assistance


• Employee Family Assistance Program (EFAP)


• A generous annual Lifestyle Spending Account (LSA)

Use of AI Disclosure

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates. We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

Diversity, inclusion, and equity

UNF is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply. We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise [e-mail] to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially. We appreciate all applications received; however, only candidates selected for an interview will be contacted.

We are situated on the traditional territory of the Haudenosaunee, Hatiwendaronk and Anishinaabe peoples. We also acknowledge the many other First Nations, Métis, and Inuit peoples who call this region home. We commit to building relationships based on respect, reciprocity, and reconciliation as we work, learn, and gather on this land. Furthermore, we acknowledge that the Niagara Region is situated on treaty land, and we stand with all Indigenous peoples, past and present, in promoting the wise stewardship of the lands on which we live.

Learn more about the University of Niagara Falls Canada at our website .