Onsite Customer Service Specialist - Growth & Banking

BMO Financial Group; Richmond; On-site; CAD 35,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Richmond, BC, is seeking a Customer Service Representative to deliver exceptional service, identify customer needs, and guide clients through digital banking options. The role supports transactions, inquiries, and referrals across channels to achieve branch goals.

Candidates should be comfortable with technology and possess strong communication skills. The position is on-site at the Richmond location with opportunities for growth and a comprehensive benefits package.

Qualifications

• No prior experience required; post-secondary degree or certification in related field desirable.
• Knowledge of personal, commercial and partner offers to advise customers.
• Comfort with social media, tablets, smartphones, and online tools.
• Ability to help customers gain confidence using digital channels.
• Strong communication and interpersonal skills.

Responsibilities

• Delivers exceptional service to customers and identifies needs.
• Guides customers to banking solutions and refers to specialists as needed.
• Handles transactions, inquiries, and supports service requests.
• Keeps updated on products and regulatory requirements to protect customer assets.

Skills

Customer service

Digital literacy

Communication

Problem solving

Education

Post-secondary degree or certification desirable

Tools

Tablets & smartphones

Online tools

Social media

Job description

BMO Financial Group in Richmond, BC, is seeking a Customer Service Representative to deliver exceptional service, identify customer needs, and guide clients through digital banking options. The role supports transactions, inquiries, and referrals across channels to achieve branch goals.

Candidates should be comfortable with technology and possess strong communication skills. The position is on-site at the Richmond location with opportunities for growth and a comprehensive benefits package.