Online Sales and Support Agent (Calgary South)

Trail Appliances AB / SK; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the home appliance sector seeks an Online Sales and Support Agent for its Calgary South location. This entry-level position involves assisting customers through live chat, processing online orders, and ensuring customer satisfaction. Candidates should have strong communication skills and proficiency in customer service platforms. Benefits include excellent training, employee assistance programs, and performance rewards, creating a supportive and inclusive workplace.

Benefits

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Qualifications

• Strong verbal and written communication skills are crucial.
• Experience with customer service platforms like Zendesk is needed.
• Previous experience in sales or customer service is an asset.

Responsibilities

• Engage with customers through online chat to assist with appliance recommendations.
• Process and manage online orders effectively.
• Support various departments to enhance satisfaction and drive sales.

Skills

Customer Focus

Problem Solving

Communication

Computer Skills

Organizational Skills

Tools

Zendesk

Job description

Online Sales and Support Agent (Calgary South)

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Who we are :

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position :

As a key part of our customer experience team, this role supports Trail Appliances' commitment to delivering top-notch service by assisting customers through live chat and other channels, handling inquiries, and processing online orders with care and efficiency. Reporting to the Sales Manager, you'll help ensure every interaction reflects our dedication to expert guidance and customer satisfaction.

What we offer :

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide :

• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards

What you'll be doing :

• Engage and assist customers through online chat to identify and recommend appliances that meet their needs
• Process and manage online orders, ensuring a smooth and high-quality customer experience
• Support various departments to enhance customer satisfaction, drive sales, and reduce costs
• Build rapport with online customers to complement and support in-store sales efforts
• Maintain strong product knowledge to provide accurate and helpful information to customers

What you need to be successful :

• Experience with Zendesk or similar cloud-based customer service platforms
• Excellent verbal and written communication skills
• Strong customer focus with a passion for problem-solving
• Proficient computer skills with typing speed of 60 wpm
• Well-organized with solid administrative abilities
• Previous sales, customer service, or online chat experience is an asset

Availability :

This is a full-time position and will require you to be available :

Monday to Friday from 9:00 am to 6:00 pm

Saturday from 10:00 am to 5:00 pm

Sunday from 11:00 am to 5:00 pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

IT Services and IT Consulting

Referrals increase your chances of interviewing at Trail Appliances AB / SK by 2x

Get notified about new Support Representative jobs in Calgary, Alberta, Canada.