Online Sales Account Manager

Goldbeck Recruiting; Pilot Butte; On-site; CAD 85,000 - 100,000; Full time

Job summary

A leading Canadian company in luxury accessories seeks an Online Account Manager. This role involves managing online retail partnerships, optimizing listings, and driving sales performance. Ideal candidates will have experience with online platforms such as Amazon and strong analytical skills. The position is based in Pilot Butte, SK, offering a salary up to $100,000 along with health benefits and paid vacations.

Benefits

Health Benefits

Profit Share

Onsite Parking

15 days paid vacation

Qualifications

• Proven experience managing online retail or marketplace accounts (e.g., Amazon, Shopify).
• Ability to develop and execute account-level growth strategies.
• Strong problem-solving mindset with attention to performance metrics.

Responsibilities

• Act as the primary contact for online retail and marketplace accounts.
• Develop and implement tailored growth plans by account.
• Monitor daily/weekly sales and key performance indicators.
• Collaborate with marketing to maintain engaging product listings.

Skills

Online retail or marketplace account management

Excel skills

SEO knowledge

Pricing strategy understanding

Strong communication skills

Job description

About the client:

A recognized leader in luxury bathroom accessories and heated towel racks, this proudly Canadian company blends sophisticated European-inspired design with outstanding performance. With a strong focus on innovation, elegance, and quality craftsmanship, they are dedicated to elevating the modern bathroom experience.

Role Overview:

As the Online Account Manager, you will lead and manage all aspects of online retail partnerships—from maintaining strong relationships with current accounts to onboarding new e-commerce partners. Your goal is to drive performance, optimize listings, and ensure operational excellence to support company's digital growth strategy. This is a high-impact role requiring strategic thinking, data-driven decision-making, and strong communication skills.

Responsibilities:

Account Management

• Act as the primary contact for all existing online retail and marketplace accounts
• Strengthen relationships with partners to align on growth targets and brand standards
• Conduct regular business reviews and performance check-ins
• Own and achieve the online sales targets

Growth Strategy & Execution

• Develop and implement tailored growth plans by account
• Identify upselling and cross-selling opportunities to grow average order value
• Analyze market and competitor trends to support pricing, promotions, and positioning strategies

Sales & Performance Tracking

• Monitor daily/weekly sales and key performance indicators
• Report actionable insights to internal stakeholders
• Address performance gaps with timely, data-informed solutions

Content & Listings Optimization

• Collaborate with marketing to maintain engaging, SEO-optimized product listings
• Ensure all content is brand-consistent and compliant across platforms
• Audit and update listings regularly to maximize conversion
• Enforce IMAP (Minimum Advertised Price) compliance across all accounts

New Account Onboarding

• Identify and evaluate new online retail partners aligned with growth strategy
• Lead end-to-end onboarding from outreach through to operational setup
• Ensure new accounts meet brand, operational, and compliance standards

Qualifications:

Core Functional Skills

• Proven experience managing online retail or marketplace accounts (e.g., Amazon, Shopify, Wayfair, Walmart Marketplace)
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP); comfort with dashboards and data tools
• Understanding of SEO, digital marketing impact, and product listing optimization
• Knowledge of pricing strategy, MAP policies, and promotion mechanics

Strategic & Analytical Skills

• Ability to develop and execute account-level growth strategies
• Strong problem-solving mindset with attention to performance metrics
• Familiarity with competitive analysis and digital market dynamics

Interpersonal & Soft Skills

• Excellent written and verbal communication skills
• Strong negotiation and conflict resolution abilities
• Organized project manager with experience in cross-functional coordination
• Customer-first mindset with adaptability to changing platform requirements
• Positive, improvement-oriented attitude with alignment to company values

Other Requirements

• Willingness to undergo product, systems, and UBT Time, Task & Technology training
• Commitment to the company’s values of obedience, honesty, loyalty, and continuous improvement

Location: Pilot Butte, SK (Onsite)

Salary and benefits: Up to $100,000 | Health Benefits | Profit Share | Onsite Parking | 15 days paid vacation

Start date: ASAP

Hiring process: 2 rounds of interviews